From Writing to Storytelling: How One Group Found Their Voice

I’ve been doing a lot of research on intergenerational literacy and oral history and researching ideas like Gentelligence and exploring how different generations communicate, preserve stories, and pass on traditions lately. Along the way, memories of my own experiences keep bubbling up, reminding me why understanding intergenerational literacy and keeping storytelling alive is so important.

One memory in particular that came back to me was from about a year ago. It was a difficult time for me because my writing group that I had been hosting at the library for several years fell apart. I was saddened by the ending of this group because it had been so magical. Well, in true Compassionate Librarian form, I wanted to keep the magic going, so I found myself starting something new: a storytelling circle. I am someone who loves stories. I am surrounded by books all day, every day, I find myself drawn to stories in every form. 

So I leaned into what I know best: talking to groups and sharing stories.

Our very first gathering centered around banned books. I wheeled in a full cart of titles from the Top 10 Challenged list, and what unfolded was magical. Each person had a personal connection to a book on that cart. I read this in high school. I found this during a difficult time in my life and it comforted me. This was my favorite story growing up. What began as a discussion of censorship quickly became a circle of memories, reflections, and laughter.

As we talked, connections emerged. I could see it wasn't just between people and books, it was clearly between multiple generations sharing stories that are valuable and meaningful. We found ourselves reflecting on how stories shape identity, comfort us in hard times, and offer perspectives that sometimes scare the world enough to be challenged. We realized that among all of our collective memories there are many stories worth telling.

That day, this new group bonded. We decided to meet monthly and share stories, memories, and carry on oral traditions. Family, holidays, ghosts, places we grew up, the conversations all just flowed naturally, weaving together threads of lived experience that transcended beyond anyone's age or background. The ages spanned from teens to seasoned adults. 

Looking back now, I see that what began as the end of one group became the beginning of a new kind of community. Just like Djo’s song End of Beginning, we found our group in another version and we were in it. We were definitely in it. All we needed was a space to talk, to listen, and to honor the stories that connect us across generations. It was so amazing!

Sometimes, when writing fades, storytelling finds its voice and I want to give tribute to this group for bringing back the art of storytelling and preservation the tradition of oral history. 

Until next time,

the Compassionate Librarian

What Library Outreach Means — And Why Equity Must Lead the Way

The New Era of Outreach

Outreach has always been important in library work, but since the pandemic it has taken on an even more critical role. The challenges of COVID-19 exposed inequities that were always there: the digital divide, the lack of access to reliable health information, the isolation of seniors, the struggles of unhoused community members, and the barriers faced by immigrants and refugees.

Libraries stepped up in new ways by offering Wi-Fi in parking lots, creating curbside services, helping people sign up for vaccines, and providing phone check-ins for seniors who couldn’t come in. These weren’t extras. These were and still are essential resources. Outreach has become the heartbeat of library service, and if we are truly committed to equity, we can’t treat it as optional.

What Outreach Really Means

When many people hear the word outreach, they picture taking programs outside the library walls — a storytime in the park, a table at a school fair. And yes, those are important. But outreach goes deeper.

At its core, outreach is about meeting people where they are. It’s about listening to communities, learning what barriers they face, and connecting them with resources that make a difference. It’s not about what we think people should want — it’s about asking, What do you need? How can we help?

Outreach is, at its heart, relationship-building. It’s not transactional. It’s about trust, compassion, and consistency.

Equity Must Be at the Center

Outreach without equity risks overlooking the very people who need us most. If we only plan programs for the people who are already comfortable walking into our buildings, we’re missing entire communities.

Equity-driven outreach asks harder questions:

• Who is excluded?

• Who feels invisible?

• Who can’t access our services — and why?

When we place equity at the center, our focus shifts to vulnerable and underserved groups: unhoused patrons, seniors, LGBTQ+ teens, English language learners, immigrants and refugees, people with disabilities, rural communities, and families living in food deserts and many more vulnerable or invisible community members.

Equity-driven outreach means rethinking not just what we do, but who we design for — and whether our services are reaching those who need them most.

                                         Contra Costa County Library's Rolling Reader


Equity in Action

Examples of equity-driven outreach are everywhere if you know where to look:

• A seed library or community garden project in a food desert.

• Partnering with social service agencies to help unhoused patrons apply for housing or access healthcare.

• Creating bilingual storytimes and programs co-designed with immigrant families.

• Hosting resource fairs in neighborhoods far from the nearest library branch.

At Concord Library, one of the ways we live this out is by providing outreach at the local warming shelter. During the coldest months of the year, our staff bring library resources, conversation, and connection directly to unhoused patrons who are seeking warmth and safety. It’s not just about handing out books — it’s about showing up, being present, and reminding people that the library sees them, values them, and is part of their support network.

The Role of Relationships and Trust

Equity-driven outreach something we do to engage with our community members that aren't always visible. We have to step outside of the library walls and this work many times requires cultural humility: listening first, respecting lived experiences, and being willing to learn.

It also requires partnerships. Schools, nonprofits, shelters, faith-based groups, advocacy organizations, and healthcare providers are often already serving vulnerable populations. When libraries join forces with them, we amplify our collective impact. Outreach succeeds not through one-off programs, but through relationships, trust, and collaboration.

Shifts in the Profession: Outreach Roles Are Growing

The profession is catching up to this reality. More and more libraries are creating positions like Outreach Librarian, Community Engagement Specialist, and Equity Coordinator. These roles reflect the understanding that outreach isn’t a side project — it’s specialized, intentional work that requires creativity, empathy, and strategy.

For those entering the profession or looking to grow in their careers, these roles signal a shift: libraries are investing in outreach as a core part of what we do, not an optional add-on.

The Bigger Picture: Outreach as Transformation

Outreach is not “one and done.” It’s not a single program or a single season. It’s long-term change work.

When libraries commit to equity-driven outreach, we transform ourselves as much as our communities. We become spaces of belonging. We become places where compassion isn’t just a value on a poster but something people experience in action. We become connectors, advocates, and allies.

Outreach Matters

Outreach has always mattered, but in our post-pandemic world it has become more urgent and more powerful than ever. Libraries that lead with compassion and equity will not only meet needs — they will create lasting transformation.

Because at the end of the day, outreach is not just a program. It’s about connection and meeting people where they are. 

Happy outreach adventures,

the Compassionate Librarian

Building Bridges, Sharing Voices: Lessons in Generational Communication 💙🌍🌟💚

I just wrapped up teaching a brand new course I designed for ALA eLearning Solutions called Bridging the Gap: Communicating Across Generations in the Library Workplace, and I have to say it turned out to be such a meaningful learning experience. Not only for my wonderful participants, but also for me.

As the instructor, I went into it excited to share resources, activities, and creative frameworks I’ve been developing for many years now, but what really made the course so special was the participants. These very brave souls who signed up and committed to a six-week course right in the middle of summer. Their insights, stories, and willingness to dive in made each week richer and more meaningful than I could have ever asked for.

I also grew so much from the process of creating the content itself. Designing activities, pulling together research, and finding fun ways to connect communication theory with real library life gave me new perspectives on a subject I thought I already knew well. Teaching always reminds me that learning is a two-way street. I thought it might be nice to share some of my favorite ideas and takeaways from the course here on the Compassionate Librarian blog. So, I'll be sharing some of my favorite communication tools with  you. Think of it as a series that will have you excited about practicing communication and will also help you through work generational gaps as well. 

I can’t wait to keep the conversation going.

Here's to learning together,

the Compassionate Librarian

Inspiring Change Together: Youth Voices for a Greener Tomorrow

 

Youth Voices for Climate Justice

Last week I had the absolute privilege of working with six amazing young adults from the Bay Area to host the Youth Voices Climate Justice Summit on Zoom. The event was part of my wrap-up for the California State Library’s Youth and Family First Partner Book to Action grant, centered on the powerful book Front Country by Sarah St. Antoine.

The panelists shared their journeys into climate justice: what first sparked their passion, the community projects they’re building, and the organizations that have supported them along the way.

What touched me the most was their honesty about the emotional side of climate activism. They didn’t shy away from talking about burnout, grief, or frustration. Instead, they emphasized the importance of self-care and resilience whether that meant stepping outside, spending time with friends, or remembering the small victories that keep hope alive.

It was also incredible to see how supportive they were of each other. They were complimenting one another, celebrating projects, and giving props for the ideas shared. 

That spirit of encouragement was so inspiring and made the conversation feel like a true community of changemakers.

It was a reminder that real change doesn’t always start in big arenas. Sometimes it begins in smaller, intimate spaces where people are brave enough to share their stories, their challenges, and their dreams for a better world.

I’m so grateful to these youth leaders for their wisdom, courage, and energy. They truly are the voices of our future and they helped other youth to be more inspired to join in and become an advocate.  

Much love for our planet,

the Compassionate Librarian

Mercury in Retrograde: When the Stars Mess With Your Library Chi

 Today, Mercury is in retrograde and it came for my library chi… and my keyboard.

Picture this: my laptop suddenly flips into full-on CAPS LOCK, I couldn’t scroll, completely frozen, and then when I click to unlock caps—everything starts coming out in lowercase. Opposite world.

If that isn’t a metaphor for how Mercury in retrograde feels in a library, I don’t know what is. And really? Do we need this cosmic chaos right in the middle of Summer Reading? Absolutely not!

Miscommunication Central

Retrograde is famous for messing with communication, and you can feel it everywhere:

• “You never told me about the due date!”

• “Wait—you thought I was covering storytime?”

• 17 people show up for a meeting room no one actually reserved.

• You've got 50 piles of phone messages and no one is emailing you. 

Tech Gremlins Everywhere

When Mercury is spinning backward, it’s like the library’s chi gets knocked off balance. Suddenly:

• The catalog freezes at the exact moment the line is longest.

• Self-check machines decide they’ve had enough of humanity.

• The Wi-Fi has gone on a vacation.

Patience (and Humor) Saves the Day

The truth is, Mercury retrograde is basically the universe telling us to slow down, double-check, and breathe. It’s like a cosmic post-it note that says:

“Your chi is a bit wobbly. Re-center.”

Sometimes, the only way through is with an eye roll and a well-timed snack.

How to Keep Your Library Chi in Balance

• Confirm program details twice: especially dates during summer reading.

• Keep paper backups for anything you truly need for example event guest lists.

• Assume tech will betray you and plan accordingly, and it will you know it.

• Laugh. A lot. Preferably with people who also know what it’s like to fight with a printer (yes we are kindred souls!).

Mercury will be in retrograde until mid August. Until then, if your library chi feels completely out of whack, remember: sometimes the fault really is in our stars.

Be gentle with yourself during these retrograde weeks. Add a little extra self-care to your day—take five minutes to breathe, play your favorite song on repeat, and keep a water bottle nearby. A little kindness (to yourself and others) goes a long way when the universe is doing its cosmic spin cycle.

Stay aligned if you can,

the Compassionate Librarian

A fun video that gives an explanation of Mercury in Retrograde and what to do and not to do.

Mindful Communication in the Library Workplace

The modern library is a unique ecosystem. It's rich with stories, resources, and people of all ages. One of its greatest strengths? The diversity of its workforce. Today’s library staff might include members of at least five different generations—all working under one roof. With such a broad mix of perspectives, experiences, and communication styles, it’s no surprise that misunderstandings might happen, but with mindful communication it doesn't have to. Mindful communication offers us a way to pause, listen, and connect more intentionally so that no matter your generation or role, you feel seen, heard, valued, and understood.

What Is Mindful Communication?

Mindful communication means slowing down and being fully present in your conversations. It’s about listening without interrupting, choosing words with care, and approaching each interaction with empathy and curiosity—not judgment.

In a busy library environment, this might look like:

• Giving a colleague your full attention when they’re speaking—even during a hectic reference desk shift.

• Asking clarifying questions instead of making assumptions.

• Noticing your tone, body language, and timing (are you interrupting someone’s break or piling on when they’re overwhelmed?).

The Generational Landscape in Libraries

Libraries are one of the few places where five generations often work side by side. Here’s a quick snapshot of some generational tendencies:

• Silent Generation (born before 1946): May value hierarchy, loyalty, and face-to-face communication.

• Baby Boomers (1946–1964): Tend to prefer direct conversation, phone calls, and formal structure.

• Gen X (1965–1980): Known for independence, pragmatism, and a preference for email or text-based communication.

• Millennials (1981–1996): Often collaborative, tech-savvy, and value feedback and flexibility.

• Gen Z (1997–2012): Grew up with digital communication and value authenticity, inclusivity, and rapid responsiveness.

These are generalizations, of course, but they can help us to understand why a simple email or staff meeting might land differently depending on who's in the room.

Why Generational Communication Gaps Matter

Miscommunication isn’t always about tone or intent, it’s can often be about expectations. Someone who is good at texting that has a question might expect an immediate answer to, while someone else might wait for the next team meeting to bring it up. Others might prefer to work things out on their own and not in a group, and a few might be looking for team projects.

If we don’t pause to understand these dynamics, we risk frustration, misinterpretation, and fractured teamwork. With awareness and intention, we can build bridges to improve mindful communication.

Tips for Practicing Mindful Speaking

1. Pause Before You Respond: Give yourself a moment to reflect before reacting, especially when you're annoyed, confused, or caught off guard. A thoughtful pause can prevent defensiveness and open the door to curiosity.

2. Practice Active Listening: That means no interrupting, eye contact when possible, and affirming statements like “I hear you” or “Thank you for sharing that.”

3. Be Aware of Your Emotions: Before engaging in a tough conversation or responding to a frustrating situation, check in with yourself. Are you tired, overwhelmed, or feeling triggered? Emotional self-awareness helps you respond thoughtfully rather than react impulsively. A moment of self-reflection can prevent a small issue from escalating.

4. Use Reflective Statements: Show that you’re truly listening by reflecting back what you’ve heard. Phrases like “It sounds like you’re feeling frustrated because the shift schedule changed” or “What I’m hearing is that you’d like more support during busy hours—did I get that right?” help build trust and clarify understanding.

7. Celebrate Our Differences
We all bring something valuable to the library: resilience, innovation, mentorship, fresh ideas. Instead of viewing differences as a negative, we should consider our differences to be our team’s superpower!

Final Thoughts

Mindful communication isn’t about perfection, it’s more about thoughtful intention. When we take the time to connect with curiosity instead of assumption, we create a culture where everyone feels respected. In the end, that’s what libraries are all about: making space for every staff person's opinion and voice. 

Until next time, keep listening with empathy, speaking with care, and making your library a place where every generation feels at home.
💛 the Compassionate Librarian

The Heat is On: Tackling Summer Overload in the Library World (Powered by Overthinking and Exhaustion)

There are mornings when I wake up with a thousand ideas. By the time I hit the library, I’ve planned three programs in my head, solved two staffing challenges, rewritten our onboarding guide (mentally), and probably designed a new logo in Canva while waiting for my coffee to brew and humming a song I made up about the library that goes to the tune of We Built This City. It's a crazy world and I'm just living in it.

The Big-Thinker Trap

I love ideas. I love solving things. I love making the library a magical, engaging space. I want it to feel like something is always happening, especially for kids and families. The one thing I keep forgetting is that somewhere between my vision and actual reality is this little thing called capacity.

Sometimes I look at my calendar and think, "Who scheduled all this?!" Then I remember: oh yeah. It was me.

Summer Reading Energy: Maximum Overdrive

Right now, We're all living in it. It’s June. It’s Summer Reading. At my library we've got Summer Lunch too, and I want our library to be the place to be. So what did I do? I packed our calendar like a suitcase for a month-long trip with only a carry-on. There are crafts, activities, guests, giveaways, and chaos. Beautiful, joyful chaos.

Here’s what people outside of libraries don’t always realize:
If the holidays are retail’s busiest season, summer is the Library's busiest time of the year.
The kids are out of school. Caregivers need support. The community turns to us for free programs, safe spaces, and meaningful engagement. We show up and we show up BIG.

And also? We get exhausted.

Here’s the difference this year: This year I reach out to staff and I asked for help and we created a Summer Reading/Summer Lunch Team! I let go of the idea that I had to run every program, troubleshoot every detail, and personally glitter-glue the path to the end of the summer. What about our Summer Team? They’re showing up! Doing it up right. They’re helping make the magic real and I love that so much!




"You’re Doing Too Much, Bro"

Have you heard this Gen Z phrase? You're Doing Too Much, Bro. It’s said with humor or a bit of snark, but it really hits home when you think about it.

When your to-do list is a scroll, your inbox is overflowing, and you’re mentally writing meeting agendas at red lights, it’s time to pause.

It doesn’t mean you care any less. It means your caring has overflowed its container. At this point, it's time to remind yourself it’s okay to scale back. It’s okay to rest. Remember you can't pour from an empty cup.

What I’m Learning (Still)

I don’t have to prove my worth by how much I do (I'm just fine)


Delegation is a strategy (The more the merrier!)


Saying “no” sometimes is like saying “yes” to your own self-care (A little no never hurt)


The library will survive if I leave a few white spaces on the calendar (Cringing over here, LOL!)


The best kind of magic happens when you let others co-create it (This is so true!)


Final Thoughts

If you’re a big thinker with a big heart, just know this: You’re enough, even when you’re not knocking yourself over with exhaustion. You don’t have to overdo it to make a beautiful and meaningful summer at the library.

My motto is Self-care isn’t Selfish. Especially in library work. It’s how we stay strong, creative, and resilient. If you’re feeling the burnout creep in, or just want practical strategies for maintaining balance in your library life, I invite you to check out my course on ALA eLearning: It's free to all ALA members.

Self-Care for Library Workers

It’s full of real talk, helpful tools, and reminders that you matter too.

Remember to Breathe... Just breathe. Pass the glue stick. It'll all be over soon. 

If no one else says it today I will: You’re doing great. But also…you might just be doing too much.