Dark Times For Libraries: Keeping the Lights On Together

This is my twentieth year working in a library. I've worked in public and school libraries, and in that time, I’ve seen libraries evolve, adapt, and rise to meet the needs of their communities over and over again. I’ve seen how libraries transform lives, provide safety nets, and bring people together in ways that are quite profound.

🕯️I’m not sure I’ve ever seen a darker time for libraries than right now🕯️

Between budget cuts, the changes with IMLS, and the growing uncertainty about our future, many of us are feeling the weight of it all. It’s a lot to carry and if you're feeling stressed or overwhelmed about it, you’re not alone.

Libraries are often seen as the hub of the community. Did you know that libraries can:

• Offer a safe place for unhoused individuals to rest, recharge, and feel human

• Provide free internet, printing, and access to technology many can’t afford at home

• Help with job applications, resumes, and unemployment benefits

• Guide people through complicated forms, housing applications, and social services

• Answer reference questions, from simple curiosities to urgent health or legal concerns

• Share accurate, reliable information in an age of misinformation

• Offer programs that support early literacy, workforce development, mental health, and more

• Welcome families, teens, seniors, and everyone in between—no questions asked

• Connect people to the world of books, imagination, learning, and lifelong curiosity

The Lake Oswego Library in Oregon helped people get their books by creating their "Librarian is IN" service in the parking lot during the pandemic. Photo courtesy of City of Lake Oswego. 

During the pandemic, many of us were frontline workers. We served our communities at our front doors, sometimes in parking lots like the Lake Oswego Library, and sometimes virtually from our living rooms. Some of us volunteered as disaster workers, answered phones in call centers, distributed supplies, and provided free printing and hotspots for vulnerable populations to help them stay connected. We chatted on the phone with people who just needed a human voice. One woman called simply to hear what was in the collection because she was lonely and missed the sound of someone speaking to her.

My point is that we've never stopped helping and we made it through a very challenging time. We adapted, we pivoted, and we found new ways to serve the public. Because that's what library workers do.

What gives me hope are the people who love and care about libraries. The librarians, the library staff, the volunteers, the patrons, the advocates, the neighbors, our partners, and more. 

I know one thing. Library workers are resilient. When things get hard, we show up and we just keep going. We will figure this out one step at a time.

 

Show Your Support

Here are a few simple ways you can help:

• Write a note to your local representatives about why libraries matter

• Post a memory or message on social media using #LibrariesTransform

• Submit a letter to the editor of your local paper

• Tell a friend, neighbor, or coworker how the library has impacted your life

How Are You Feeling? Don’t Forget to Practice Self-Care

If all of this feels really heavy, just remember that you’re not alone and you don’t have to carry it alone. When we’re under a lot of stress, taking care of ourselves is very important.

Make sure to find time for rest. Try to reach out for support. Do something kind for yourself today.

If you’re looking for guidance, inspiration, or gentle ways to support your own wellbeing, my self-paced course Self-Care for Library Workers will be launching through the American Library Association's eLearning platform. Stay tuned, it should be coming out very soon!

Want to Talk or Share A Story?

If you’re feeling overwhelmed because of the changes that libraries are facing I’d love to hear from you. Feel free to leave a comment or reach out to me directly at teachingmydream@gmail.com.

We can get through this together, 

the Compassionate Librarian 💛

The Reality of Library Work: Beyond the Myths

The Reality of Library Work 

by Kimberli Buckley 

March 2, 2025

Beyond the Myths 

Libraries are often seen y the public as quiet, stress-free environments where library staff spend their days reading books and enjoying the silence. While that’s a comforting image, the reality of library work is far more complex. I’d love to explore the common misconceptions we hear everyday, the reality of the emotional toll of public service work, and the deeper truths behind library work. 

Common Misconceptions About Library Work 

Many people assume that working in a library is easy and low-pressure, but those within the field know better. Here are some of the most common misconceptions, along with real-life examples: 

1. Libraries Are Always Quiet – While some libraries do have quiet spaces, many are now bustling community hubs. In an urban public library, staff often manage noise levels from group study sessions, children’s programs, and community events while still providing a welcoming space for all. 

2. You Get to Read Books All Day – Far from it! Library workers juggle tasks such as managing digital collections, assisting patrons with job applications, and teaching computer literacy. For example, in a library, library staff may spend the morning troubleshooting technology issues for seniors and the afternoon coordinate a literacy program for youth. 

3. Libraries Are No Longer Needed  – Really? Despite the rise of digital resources, libraries remain essential. They provide free internet access, free access to books and materials, literacy programs, research assistance, and a safe space for vulnerable community members. For example, many libraries act as a lifeline for residents who lack Internet access at home, have no printers or scanners, and can also give assistance navigating the web, which can help with job searching. Some libraries offer digital eBook collections, where items can be checked out and read on their tablets or phones. Library catalogs are mostly all online now, gone are the old card catalogs. With that in mind, libraries just seem to continue to keep up in this ever-changing  digital world! 

4. Library Work Is Low-Stress – Not so much. Dealing with the public, managing budgets, adapting to changing technology, and addressing social issues like homelessness and mental health crises all contribute to significant workplace stress. A library worker in a busy city branch might find themselves de-escalating a conflict between two patrons while simultaneously troubleshooting a system outage. Many libraries now have to have security on staff to manage the difficult or more challenging patrons.  

The Emotional and Psychological Toll of Working with the Public 

Library workers serve diverse communities, which can be rewarding but also emotionally challenging. Public service roles often involve: 

● Compassion Fatigue – Constantly helping patrons in need, particularly those facing homelessness, addiction, or other crises, can take an emotional toll. Library staff might begin to feel drained after spending each day helping unhoused patrons with their needs, such as finding housing, staying out of the harsh outdoor elements, food, clothing, medical attention, and much more. Unfortunately, the compassion that we feel for our unhoused patrons can take a toll on us and drain our internal batteries down. That’s why taking time to provide self-care for yourself is a must for library workers that frequently work with vulnerable populations.  

● Burnout – Balancing administrative tasks, programming, and frontline service while maintaining emotional energy can lead to exhaustion. Many library workers, for example, may find themselves overwhelmed by increasing demands of tasks to do with low staffing or hiring freezes and with that also comes very limited funding and resources. 

● Conflict Resolution – Library workers often de-escalate conflicts, handle difficult patrons, and navigate emotionally charged situations, adding to workplace stress. An academic librarian might frequently mediate between students and faculty over resource disputes. 

● Mental Capacity – The pressure of meeting community needs with often-limited resources creates an ongoing mental burden. Working solo  in a smaller library, you may need to act as a one-person band, handling the programming, reference, computer help, and clerical work all at one time. 

Discussion of the Common Myths of Library Work 

Beyond individual misconceptions, there are broader myths about the profession that shape public perception: 

● Libraries Are Only About Books – In reality, libraries are community centers offering job assistance, digital literacy training, and mental health resources. Some library staff may spend more time programming and doing outreach. It’s not all about books as some may think. 

● Library Jobs Are Easy To Get – Professional library work sometimes requires specialized degrees such as a Master’s in Library Science, or Library Tech Certificate. Sometime they require experience in skills  from research expertise to program development to crisis intervention.  

● Library Workers Don’t Face Workplace Challenges – This is entirely untrue. Sometimes, the job comes with security concerns, staff shortages, patron complaints, book challenges, and evolving public service demands that require adaptability and resilience. Libraries in more socioeconomically disadvantaged communities struggle with funding, while other libraries in different states might have to navigate political challenges. 

Tips for Handling Overbearing Misconceptions 

For library workers, addressing misconceptions from the public is an ongoing challenge. Here are some ways to handle it effectively: 

1. Educate with Patience – Instead of becoming frustrated, use misconceptions as teachable moments. If someone insists that libraries are no longer relevant, share examples of how they provide essential digital literacy and career development services. 

2. Set Boundaries – Some patrons may expect librarians to be personal tech support, therapists, or social workers. Gently redirect them to appropriate resources while reinforcing the library’s role. 

3. Share Your Personal Experiences – Sometimes, sharing a brief story about a challenging day at the library can help others understand the complexity of the work. 

4. Advocate for the Profession – Public perception shifts when library workers confidently share their expertise and value. Engaging in advocacy efforts through social media or professional organizations can help shift the narrative. 

Final Thoughts 

For many, library work is deeply meaningful and we know from hearing about or experiencing this ourselves. However, there are situations that arise that can be emotionally and mentally demanding. One of the most important things to do is to acknowledge that we are going to hear these myths and misconceptions, but we really need to not take it to heart. Acknowledging these challenges doesn’t diminish our passion that we bring to this field, it actually strengthens our ability to advocate for our own well-being. Someone mentioned to me recently, why aren’t there more television shows or movies about what it’s like to work in a library? It is true, we don’t see that very often. It could possibly be due to all of these myths that people still think we are just sitting around reading books all day at the library and that wouldn't make for a very good show. In contrast to this idea, the movie The Public by Emilio Esteves showcases a lot of what it's like to work at a library. There are a lot of Hollywood stars and some over the top situations, but many of these have occurred at libraries and will continue to happen. 

By debunking the myths or misconceptions, we can foster a greater understanding of the realities of library work while highlighting the incredible impact libraries have on their communities. When we stand up and speak out about the value of libraries, we can ensure that library workers are recognized for their essential contributions and help create a future where we can thrive.

Pause, Breathe, & Take Time For Yourself

If You’re Reading This, You Might Just Be in Need of Some Self-Care

If you find yourself here at the Compassionate Librarian blog you might be in need of some self-care. The first thing you can do is pause for a moment and take a deep breath. Maybe you’ve been running on empty, giving your all at work, or just feeling stretched too thin. It happens to the best of us. The good news is you can take some time for yourself to practice self-care.

Some days, it’s easy to juggle everything with a smile. But other days? Not so much. Today, for example, I’m not feeling well, and managing my own energy is hard enough—let alone handling complaints, endless questions, and unexpected issues at the library. On days like this, it’s easy to put yourself last because everything feels urgent. But that’s exactly when self-care becomes most important.

What does self-care look like on tough days?
It doesn’t have to be big or elaborate. Sometimes it’s about doing what you can—even if it’s small:

• Take a break. Step away for five minutes, even if it’s just to breathe or drink water.
• Lower the bar. Give yourself permission to do the essentials and let go of perfection.
• Create a small comfort ritual. Have a cup of tea, put on music that calms you, or take a short walk around the building.
• Ask for help. Lean on your team when you need it. We’re better when we support each other.
• Remind yourself: This moment will pass. Hard days come and go. Be kind to yourself in the middle of it all.

The reality is, working with the public service can be really demanding. We show up for others, often when we’re not at our best. But self-care is what makes it sustainable. It’s not selfish—it’s survival.

So, if you’re reading this, take a moment for yourself today if you can, if not please try for tomorrow. You’ve earned it. And if all you do is breathe deeply and remind yourself you’re doing your best, that’s enough.

Sending super big hugs!

the Compassionate Librarian

Winter Weather Can be Dangerous for Those Without Shelter

Winter can be a difficult season, but for anyone experiencing homelessness, it can be life-threatening. Here in California, we may not get snow, but cold rain and dropping temperatures still pose serious risks for the unhoused community. Across the country, the weather becomes even harsher—bitter winds, freezing temperatures, and heavy snowfall create dangerous conditions for anyone living outdoors.

Just last week, I witnessed firsthand how quickly cold weather can take a toll. An unhoused man was walking outside the library in the rain, looking exhausted. He eventually laid down on the walkway leading up to the front door. At first, I thought he might just be resting. But then he started jerking upright suddenly and lying back down again. It was clear something was wrong.

I called 911, and EMTs arrived shortly after to assist him. It was a sobering reminder of how dangerous winter weather can be and how important it is for library staff to recognize when someone might need help. The EMTs told me that it was a good thing that I had called them and explained that the man was suffering from hypothermia, a dangerous drop in body temperature caused by prolonged exposure to cold and wet conditions, which lead to his confusion, muscle weakness, and he could have even gone unconscious if he was left untreated.

The Danger of Cold Weather for Unhoused Individuals

Exposure to the elements can quickly lead to serious health issues, including:

• Hypothermia: When body temperature drops too low, causing confusion, unconsciousness, and even death if untreated.
• Frostbite: Especially in colder climates, frostbite can damage skin and tissue in minutes.
• Respiratory Illnesses: Living outside in cold, wet weather can lead to severe illnesses like pneumonia.

How to Respond if an Unhoused Person Needs Medical Help

As library staff, you might be the first to notice when someone needs medical attention. Here’s what you can do:

1️⃣ Stay Calm and Assess the Situation

• Observe from a safe distance. If the person appears unconscious, confused, or unresponsive, call 911 immediately.

2️⃣ Call for Emergency Help

• Be clear and detailed with the dispatcher: describe what’s happening, your location, and any visible symptoms.

3️⃣ Offer Assistance, If Possible

• If the person is alert and able to speak, offer them a blanket or direct them to a nearby shelter or warming center.

4️⃣ Know Your Local Resources

• Have a list of shelters, warming centers, and outreach services. Sometimes, just offering information can help someone find warmth and safety.

Take A Compassionate Approach

It’s not always easy to know what to do, but it’s always okay to err on the side of caution. Calling 911 can be a lifesaving decision. And while it’s impossible to solve the larger crisis of homelessness on your own, responding with compassion and kindness makes an immediate difference.

Remember, our kindness is really important when it comes to helping unhoused patrons. It’s about being part of the community—helping where you can, and sometimes just being a steady, caring presence when someone needs it most.

Stay warm, stay safe, and stay compassionate. ❤️

Setting Boundaries with Compassion: Navigating Difficult Patron Interactions

Working in a public library, I’ve always believed in creating a welcoming and inclusive space for everyone. Libraries are often one of the few places where unhoused community members can find shelter, resources, and a sense of belonging, but what happens when a patron’s behavior crosses the line—making staff feel uncomfortable or unsafe?

When Patron Behavior Crosses the Line

At my library yesterday, an unhoused man spent a few hours approaching several of the female staff—asking for their names, phone numbers, and even asking them out on dates. Each time he would ask, they would say NO. His comments became increasingly inappropriate, veering into remarks about their bodies and expressing his desire to "get with them." Even the male staff members felt extremely uncomfortable as the unhoused man approached them and made harassing comments to them about their coworkers. 

At first, the staff tried to brush it off, but as the encounters continued, it became clear that his behavior was out of line. Many staff members were visibly uncomfortable, unsure of how to respond, but they still continued to say NO.

Taking Action Without Escalation

When dealing with difficult situations like this, my goal is always to find a solution that protects the staff while also avoiding unnecessary escalation—especially when police intervention could cause further harm to someone already struggling. It was not our intention to harm the man, only to have him stop making harassing comments. 

Instead of immediately calling law enforcement, I thought we'd try to calmly but firmly let the man know that his behavior was unacceptable and ask him to leave for the day.

The message was clear:
👉 It is NOT appropriate to make comments about staff members’ bodies
👉 It is NOT OK to persist when someone says no
👉 The bottom line is - No means No

At first, the man brushed it off saying, “I’m just a friendly person,” We held firm and reiterated that his behavior was not OK and he had made staff feel uncomfortable. Eventually, he left the library upon our request. 

The Balance Between Compassion and Boundaries

This situation wasn’t easy. Libraries are meant to be safe spaces for both patrons and staff, but we cannot prioritize being "welcoming" at the expense of safety.
📌 Staff should never feel intimidated or unsafe at work.
📌 Patrons should know that inappropriate behavior is not OK.

At the same time, I also recognize the challenges of addressing these issues when they involve vulnerable patrons. Many unhoused individuals lack access to mental health care, social services, and community support. This doesn’t excuse inappropriate behavior—but it does help us approach these moments with humanity and care.

Lessons for Library Staff: How to Handle Similar Situations

If you find yourself facing a similar situation in your library, here are some key takeaways:

✅ Trust Your Instincts & Speak Up
If a patron is making you uncomfortable, you do not have to “just deal with it.” Your safety and well-being matter.

✅ Use Direct, Clear Language
Phrases like “That is not appropriate” or “I need you to stop” send a firm message without inviting debate.

✅ Have a Plan for Escalation
Decide in advance how your library will handle boundary violations. Options may include:

• A verbal warning
• A short-term removal from the library
• A formal ban if behavior continues
• Involving security or law enforcement only when absolutely necessary

✅ Support Each Other
Library work is tough. Let your coworkers know they have your support. Check in with coworkers after a difficult patron interaction and make sure they feel supported.

✅ You Can Be Compassionate AND Have Boundaries
It’s possible to care about serving all patrons while still enforcing rules that keep everyone safe. Boundaries are not unkind—they allow libraries to function as the safe spaces they’re meant to be.

Final Thoughts

This situation was a reminder that boundaries are necessary—not just for protecting staff, but for ensuring that everyone in the library understands what respectful behavior looks like.

Libraries are essential community spaces, but that doesn’t mean anything goes. We have a responsibility to uphold a culture of safety, respect, and inclusion—for patrons and staff alike.

Have you ever encountered a situation like this in your library? How did you handle it? Let’s start a conversation about creating safer and more supportive library spaces. 💙📚

all my best, 

the Compassionate Librarian

Mental Health Resources for Self-Care

Libraries are wonderful and you're surrounded by books, which is amazing, but if you are library staff or volunteer at a library you may find it can sometimes be emotionally and/or mentally draining. Library staff juggle a variety of roles. We help patrons in need, manage community challenges, and balance the growing demands of our tasks. With such a wide range of responsibilities, it’s easy to feel stretched thin. That’s why taking care of your mental health is so important.

Today, I want to share a variety of tips and resources that can help. Whether you’re dealing with compassion fatigue, workplace stress, overwhelmed with school assignments, or just need a moment to breathe, there’s something here to help with your well-being.

Tips for Protecting Your Mental Health

1. Set Boundaries

   • Know your limits when working with challenging patrons or overwhelming workloads. It’s okay to say no or ask for help when you need it.
   • Establish clear times for breaks, even if it’s just stepping away for five minutes.

2. Practice Mindfulness

   • Take a few moments during your day to pause and breathe. Apps like Calm or Insight Timer offer guided meditations perfect for quick mental resets.
   • Practice grounding techniques, like focusing on five things you can see, four you can touch, three you can hear, two you can smell, and one you can taste.

3. Lean on Peer Support

   • Connect with coworkers to share experiences, frustrations, and strategies. Peer support groups can make a big difference in feeling less isolated.
   • Celebrate small wins together, like successfully managing a difficult situation or hosting a successful program.

4. Find a Hobby or Start a Creative Project

   • Engaging in a hobby or creative activity can work wonders for your mental health. Whether it’s painting, gardening, writing, or learning a new skill, doing something you enjoy can help you unwind and bring joy to your day.
   • If you’re not sure where to start, think about something you’ve always wanted to try. A new creative project might be just what you need to recharge.

5. Spend Time with Friends or Loved Ones

   • Social connection is a powerful way to relieve stress and improve mental health. Plan an outing with friends or family—a hike in nature, lunch at a favorite spot, or a visit to a tea café for a cozy teatime treat.
   • Remember the phrase “Treat Yo’ Self.” Whether it’s splurging on a fancy dessert or booking that much-needed massage, doing something fun with loved ones can lift your spirits and help you feel supported.

6. Stay Active

   • Movement can do wonders for your mental health. Take a walk during lunch or try a quick stretch behind the desk.
   • Incorporate physical activity into your routine to help manage stress and improve focus.

Mental Health Resources

Crisis Text Line: Text HOME to 741741 to connect with a trained crisis counselor

Library Worker Trauma Support Website - https://urbanlibrariansunite.org/ults

National Suicide Prevention Lifeline: Call or text 988 for free, confidential support 24/7

Hotlines and Support Services

• NAMI HelpLine:

  • Call 800-950-NAMI (6264)
  • Text "HelpLine" to 62640
  • Chat with a specialist on NAMI.org

• Veterans Crisis Line:

  • Call 988, then press 1
  • Text 838255
  • Chat online with the Veterans Crisis Line

• Disaster Distress Helpline:

  • Call 1-800-985-5990
  • Text "TalkWithUs" to 66746

Apps

• Calm – Offers guided meditations, sleep stories, and relaxation tools.
• Headspace – Great for learning meditation and mindfulness techniques.
• Sanvello – Focuses on stress and anxiety management with tools and journaling features.

Books to Explore

• Burnout: The Secret to Unlocking the Stress Cycle by Emily Nagoski and Amelia Nagoski
• The Cure for Burnout by Emily Ballesteros
• The Self-Care Solution: A Year of Becoming Happier, Healthier, and Fitter by Jennifer Ashton
• Trauma Stewardship: An Everyday Guide to Caring for Self While Caring for Others by Laura van Dernoot Lipsky
• Self-care for People With ADHD: 100+ Ways to Recharge, De-stress, and Prioritize You! by Sasha Hamdani
• Real Self-Care: A Transformative Program for Redefining Wellness (Crystals, Cleanses, and Bubble Baths Not Included) by Pooja Lakshmin
• Find Your Unicorn Space: Reclaim Your Creative Life in a Too-Busy World by Eve Rodsky

Creating a Library Culture of Mental Health Awareness

Beyond personal self-care, it’s important for library leadership to foster an environment where mental health is prioritized. Some ideas include:

• Offering mental health days for staff.
• Hosting workshops on managing stress and compassion fatigue.
• Creating quiet spaces in the library where staff can decompress.
• Partnering with local mental health organizations to provide additional resources.

Remember You Are Not Alone

If you’re feeling overwhelmed, remember that you’re not alone. There are tools, resources, and people who care about your well-being. Take time to check in with yourself, lean on your support system, and explore the resources that work best for you.

If you ever feel like you’re in crisis or may harm yourself, please seek professional help immediately. There is strength in asking for help, and support is just a call or text away.

With care and support,

the Compassionate Librarian

The Benefits of Taking Your Lunch Break

In the fast-paced world of library work, it can be all too easy to skip your lunch break or spend it glued to your desk. There’s always another patron to help, a program to plan, or emails to answer. But here’s the truth: skipping your break doesn’t make you more productive—it makes you more exhausted. I've skipped my lunch break many times only to find myself feeling completely worn out and unable to focus by late afternoon. It is definitely not worth skipping. Taking your lunch break is a matter of self-care and a big necessity. We need a real, intentional break in the middle of our day which can help us reset, recharge, and refocus, making the rest of the day more manageable and enjoyable. 

Let’s explore why lunch breaks matter and how you can make the most of them.

Why Your Lunch Break Matters

1. Boosts Your Productivity: Stepping away from work, even for 30 minutes, helps your brain rest and recharge, making you more effective when you return.
2. Reduces Stress: Taking time for yourself, especially if you can step outside or do something enjoyable, lowers stress levels and improves overall mood.
3. Supports Physical Health: Eating mindfully and giving your body time to relax during lunch can improve digestion and prevent burnout.

How to Reclaim Your Lunch Break

Here are some simple strategies to ensure your lunch break becomes a moment of restoration, not just another item on your to-do list:

1. Step Outside

• Spending even a few minutes outdoors can work wonders. Fresh air, sunlight, and a change of scenery can help you feel more grounded and refreshed.
• If your library is in a busy area, find a nearby park, or even take a quick stroll around the building.

2. Eat Mindfully

• Instead of rushing through your meal or multitasking, take the time to enjoy your food.
• Put away screens, savor each bite, and focus on how your meal tastes and feels. Mindful eating not only enhances your lunch experience but also aids digestion and reduces stress.

3. Journal or Reflect

• Use part of your lunch break to jot down your thoughts, reflect on your day so far, or set intentions for the rest of it.
• A small notebook or a journaling app can be a great companion for clearing your mind and boosting creativity.

4. Engage in a Relaxing Activity

• Listen to your favorite music or podcast, read a few pages of a book, or do a quick meditation.
• Activities like these can help you recharge without feeling rushed or overwhelmed.

5. Socialize (only if it’s energizing for you)

• If you enjoy connecting with coworkers, invite a colleague to join you for lunch or a short walk. Sharing a break can foster camaraderie and make your day feel lighter.

6. Protect Your Break Time

• Set boundaries to ensure you actually take your break. Let coworkers know you’re unavailable during lunch, and avoid checking work emails or tasks.

Making It a Habit

Reclaiming your lunch break starts with prioritizing it. Add it to your schedule like any other important appointment. Remember, you deserve this time to care for yourself—it’s not a luxury, but a critical part of staying balanced and effective in your work.

Share Your Lunch Break Wins

Do you have a favorite way to spend your lunch break? Whether it’s a mindful walk, a delicious meal, or a few moments of quiet, I’d love to hear your tips and experiences in the comments!

With Care & Concern,
the Compassionate Librarian

Libraries Need to Step Up & Support Their Workers

I work in a public library, and while it’s a job I truly love, I’ve found it can sometimes be incredibly challenging, especially when working with unhoused patrons or those facing difficult circumstances. There have been days when the situations I encounter weigh heavily on me. I have so much compassion for these individuals, but there are times when I feel drained and overwhelmed, trying to navigate them to safety while also feeling responsible for their well-being because they are so vulnerable.

The experiences I have had helping unhoused patrons has made me reflect on what Libraries need to do to be more supportive for the staff who show up every day and pour their hearts into their work. 

Here are some practices that Libraries should provide for their workers. These come from my own experiences and through learning from others in the field:

1. Training for Staff

Professional development and training are essential in library work. Providing staff with training gives them the skills to approach challenging interactions with kindness and understanding. This can include:

• De-escalation techniques to handle tense or potentially unsafe situations.
• Trauma-informed care to better support patrons who may be experiencing crises.
• Active listening skills to truly hear and understand patron needs.
• Team building skills are very helpful as well. 

When staff feel prepared to manage tough interactions, it not only reduces their stress but also creates a more supportive environment for patrons.

2. Peer Support Groups

Working in a library, especially with vulnerable populations, can take an emotional toll. Peer support groups give staff a space to connect, vent, and share strategies for managing the challenges of the job. These groups:

• Create a judgment-free zone to discuss workplace stress.
• Provide validation and encouragement from coworkers who understand the struggles firsthand.
• Help staff feel less isolated and more supported.

Sometimes, just knowing someone else has been through a similar experience can make all the difference.

3. Clear Policies for Safety and Inclusion

Safety and inclusion go hand in hand. Having clear, consistently enforced policies helps staff feel secure and ensures patrons know what to expect. Some important policies to consider include:

• A zero-tolerance policy for harassment or violence toward staff or other patrons.
• Conflict resolution protocols that staff can easily follow in challenging situations.
• Inclusivity guidelines to ensure all patrons feel welcome, regardless of their background or circumstances.

These policies create a foundation of trust and mutual respect in the library.

4. Design Spaces with Safety & Support in Mind

The physical layout of a library can have a big impact on how safe and welcoming it feels. Some ideas include:

• Quiet zones where patrons can decompress without distractions.
• Comfortable staff break areas for much-needed downtime during busy shifts.
• Universal accessibility to ensure everyone, including those with disabilities, can fully access the library’s resources.
• Private areas where sensitive conversations or referrals can take place.

Even small changes, like adding soothing colors or natural lighting, can make a space feel more inviting.

5. Foster a Culture of Care

Library support should start from the top down. When leadership prioritizes staff well-being, it trickles down to create a more caring environment for everyone. Some ways to foster this culture include:

• Acknowledging and celebrating staff achievements.
• Encouraging breaks and mental health days without guilt.
• Checking in with staff regularly to see how they’re doing and what support they need.
• Offering flexibility wherever possible to support work-life balance.

When staff feel cared for, they’re better able to extend that care to patrons.

6. Finding Partners to Help & Support

Libraries don’t have to go it alone. Partnering with local organizations can provide staff and patrons with additional resources and support. Examples include:

• Hosting workshops on mental health or conflict resolution for staff and patrons.
• Providing resource guides or referrals for unhoused individuals.
• Partnering with social workers or mental health professionals for on-site assistance.

These partnerships can strengthen the library’s ability to serve its community while reducing the burden on staff.

7. Prioritize Self-Care for Staff

In the midst of serving our communities, it’s easy for library staff to forget to care for themselves. Yet self-care is essential. It helps us recharge, manage stress, and avoid burnout, especially when navigating the unique challenges of library work. Recognizing this, I am creating a self-care course tailored specifically for library workers. This course will e offered to ALA members as a free resource and will offer practical tools and strategies to help library workers prioritize their well-being while continuing to make a meaningful impact in their communities. 

Here are some ways that Libraries can encourage and support self-care:

• Offer Dedicated Self-Care Training: Provide courses and workshops focused on stress management, mindfulness, and work-life balance. (I’m currently designing a self-care course tailored specifically for library workers to serve as a resource for their well-being!)
• Encourage Breaks: Ensure staff feel supported in taking their full breaks without guilt or pressure.
• Create a Culture of Self-Care: Model self-care at all levels of leadership, so staff know it’s a priority, not an afterthought.
• Provide Mental Health Resources: Share information about local counselors, helplines, or stress-relief programs.

When staff practice self-care, they’re better equipped to support patrons and foster a positive, compassionate library environment.

Navigating Through Complex Challenges

Working in a library means navigating complex challenges, but it also means having the opportunity to create meaningful change. By focusing on empathy, safety, and support, we can make libraries more compassionate spaces for everyone, both staff and patrons.

What are some ways your library has fostered safety and compassion? I’d love to hear your ideas and experiences if you'd like to share.

With care and compassion,

the Compassionate Librarian

Self-Care Routines for Better Life Balance

Let's talk about how to incorporate self-care into your day. If you work in a library, you know that it can sometimes be stressful. Starting a self-care routine can create a sense of balance and help you transition smoothly between work and personal life. Your routine doesn't have to be elaborate, just a few mindful minutes can help to make a big difference. Remember, by carving out intentional time for self-care, you're supporting your own well-being.

Morning Routines

Starting your day with intention can help you feel grounded and prepared for whatever challenges lie ahead. Here are some simple routines to incorporate into your morning:

1. A Morning Mantra

   • Begin your day with a phrase that inspires calm and focus, such as:
     "I am prepared for this day. I will approach challenges with compassion and patience."
   • Repeat it to yourself while sipping your morning coffee or tea to center your thoughts.

2. Stretch or Move Your Body

   • Take five minutes to stretch or do light exercises to release tension and energize your body. Even a short walk outside can help clear your mind.

3. Set Your Intention

   • Before heading to work, think about one positive goal for the day. It could be as simple as helping one patron with a smile or taking a mindful moment during a busy shift.

4. Gratitude Practice

   • Reflect on one thing you’re grateful for before starting your day. Gratitude can shift your mindset and set a positive tone.

Afternoon or Evening Routines 

Ending your day with a few moments of self-care can help you leave work behind and transition into relaxation mode:

1. A Quick Reflection

   • Spend a couple of minutes reflecting on your day. Ask yourself:
     • What went well today?
     • What am I proud of?
     • What can I let go of?
   • This allows you to celebrate small wins and release stress.

2. Unplug and Reset

   • Avoid checking work emails or messages once your shift ends. Create a boundary between work and personal time to recharge fully.

3. Evening Routine of Gratitude

   • Write down one or two things you’re grateful for from your day, such as a kind word from a coworker or a successful program.

4. Relaxation Practice

   • Engage in an activity that helps you unwind: reading, meditating, journaling, or enjoying a warm cup of herbal tea.

Your Personal Self-Care Routine

Everyone’s needs are different, so these routines can be adapted to fit your lifestyle and preferences. The key is to create moments that allow you to connect with yourself and transition mindfully between work and personal life. These small acts of self-care are investments in your well-being, helping you stay balanced and resilient in the face of the unique challenges of library work.

Do you have any self-care routines you have incorporated in to your daily life? I’d love to hear about it in the comments!

With care,
The Compassionate Librarian

What is Self-Care and Why We Need It

When you think of the term self-care, what comes to mind? For many, it might evoke images of bubble baths, yoga sessions, or a spa day—and while those are great examples, self-care goes far beyond especially if you are experiencing stressors in your work or in your personal lives.

At its core, self-care is about intentionally taking steps to nurture your mental, emotional, and physical well-being. With my holistic health background, I'd call that mind, body, & spirit. It goes a little bit further than that for those of us who are in the field of library work. I'll say this from my direct experiencing working with the public, managing incidents and disruptions daily, and experiencing compassion fatigue, self-care is a necessity.

Library staff often carry the weight of compassion fatigue, the demands of helping diverse communities, and the mental strain of navigating tough days. Without self-care, it’s easy to burn out and feel overwhelmed.

If we look at the many ways that we can utilize self-care, we can see that it isn’t a one-size-fits-all. It can access a variety of different options to help ourselves such as:

• Setting boundaries with our time and energy

• Taking a mindful moment to breathe in the midst of a chaotic day

• Prioritizing rest and relaxation

• Practicing saying no every once in a while

• Trying not to over commit ourselves

• Finding joy in small and meaningful moments

Why do we need self-care? Because we literally can’t pour from an empty cup. When we take care of ourselves, we are preserving our own energy and well-being—and this helps us to be better equipped to serve our community, support our team, and show up fully for the work that we really do love.

Try this out for the next few weeks. When it comes to self-care if you are thinking “I don’t have time for this” try and change that thought to “I deserve this.” Because you need to take care of yourself and remember to refill your cup.

What are your thoughts on working in libraries and taking time for self-care? Share your thoughts in the comments I’d love to hear your perspective!

All the best,

the Compassionate Librarian