Welcome to The Consciousness Archives

 

                    The Consciousness Archives:

A cosmic exploration of spirit, storytelling, and the soul of librarianship

I am putting this new blog series out into the universe. The focus is somewhere between the nature of consciousness and the chaos of the returns desk, between ancient myths and modern burnout, between sacred scrolls and staff meetings. That's a lot of wide open space to cover and a lot of cosmic energy to summon, and yet that's exactly where this new blog series belongs. 

Let's dig deep into the depths of our library souls and focus on:

Why we do what we do
Who we are beneath the badge, the title, and the book bag

Libraries are in a state of emergency

Emotionally - Spiritually - Existentially

We are underfunded, undervalued, and overextended. Or as George Washington in Hamilton would say, "We are outgunned, outmanned, outnumbered, and outplanned."

Here's an idea: Let's weaponize our compassion. Let's set our energy together, collectively.
Think about this too. 

Why do we stay? 

We do we keep showing up?

This is why: We fan the flames of truth and information, we share the stories, and we are the protectors of the library.

My plan for this blog is big. I want it to be a space to remember what’s been lost, and to never doubt that there is still so much hope and possibility for libraries still. 

What this series is about:

• A reflective, sometimes playful, always meaningful exploration of the deeper dimensions of library work.

• A fusion of myth, metaphor, philosophy, psychology, and good library spirit.

• A personal archive of insights drawn from my experiences as a library manager, educator, mentor, and survivor of more than one epic workplace plot twist.

What It Is Not About:

It’s not about fixing the system it’s about reclaiming what's been hollowed out within it.

What You’ll Find In The Consciousness Archives:

• Musings about the shadow side of librarianship.

• Reflections on burnout, resilience, leadership, and many stories.

• Thoughtful experiments 

• Invitations to explore your own personal myth or bag o’ burdens (yes, you’re allowed to unpack it here).

• Consciousness-raising activities and journal prompts to reconnect with your inner library spirit.

This is the series I wish had existed when I was burning out in silence.
This is for the library worker crying in the breakroom.
This is for the library student unsure if they made the right choice.
This is for the library staff that want to change careers

This is for you if you're reading this. 
Because maybe, just maybe, it's not about archiving files and books right now.
Maybe it's about archiving the human experience.

Let’s get cosmic

Let’s get conscious

Let’s remember who we are

The Consciousness Archives begins now.

Stay strong,

the Compassionate Librarian

Dark Times For Libraries: Keeping the Lights On Together

This is my twentieth year working in a library. I've worked in public and school libraries, and in that time, I’ve seen libraries evolve, adapt, and rise to meet the needs of their communities over and over again. I’ve seen how libraries transform lives, provide safety nets, and bring people together in ways that are quite profound.

🕯️I’m not sure I’ve ever seen a darker time for libraries than right now🕯️

Between budget cuts, the changes with IMLS, and the growing uncertainty about our future, many of us are feeling the weight of it all. It’s a lot to carry and if you're feeling stressed or overwhelmed about it, you’re not alone.

Libraries are often seen as the hub of the community. Did you know that libraries can:

• Offer a safe place for unhoused individuals to rest, recharge, and feel human

• Provide free internet, printing, and access to technology many can’t afford at home

• Help with job applications, resumes, and unemployment benefits

• Guide people through complicated forms, housing applications, and social services

• Answer reference questions, from simple curiosities to urgent health or legal concerns

• Share accurate, reliable information in an age of misinformation

• Offer programs that support early literacy, workforce development, mental health, and more

• Welcome families, teens, seniors, and everyone in between—no questions asked

• Connect people to the world of books, imagination, learning, and lifelong curiosity

The Lake Oswego Library in Oregon helped people get their books by creating their "Librarian is IN" service in the parking lot during the pandemic. Photo courtesy of City of Lake Oswego. 

During the pandemic, many of us were frontline workers. We served our communities at our front doors, sometimes in parking lots like the Lake Oswego Library, and sometimes virtually from our living rooms. Some of us volunteered as disaster workers, answered phones in call centers, distributed supplies, and provided free printing and hotspots for vulnerable populations to help them stay connected. We chatted on the phone with people who just needed a human voice. One woman called simply to hear what was in the collection because she was lonely and missed the sound of someone speaking to her.

My point is that we've never stopped helping and we made it through a very challenging time. We adapted, we pivoted, and we found new ways to serve the public. Because that's what library workers do.

What gives me hope are the people who love and care about libraries. The librarians, the library staff, the volunteers, the patrons, the advocates, the neighbors, our partners, and more. 

I know one thing. Library workers are resilient. When things get hard, we show up and we just keep going. We will figure this out one step at a time.

 

Show Your Support

Here are a few simple ways you can help:

• Write a note to your local representatives about why libraries matter

• Post a memory or message on social media using #LibrariesTransform

• Submit a letter to the editor of your local paper

• Tell a friend, neighbor, or coworker how the library has impacted your life

How Are You Feeling? Don’t Forget to Practice Self-Care

If all of this feels really heavy, just remember that you’re not alone and you don’t have to carry it alone. When we’re under a lot of stress, taking care of ourselves is very important.

Make sure to find time for rest. Try to reach out for support. Do something kind for yourself today.

If you’re looking for guidance, inspiration, or gentle ways to support your own wellbeing, my self-paced course Self-Care for Library Workers will be launching through the American Library Association's eLearning platform. Stay tuned, it should be coming out very soon!

Want to Talk or Share A Story?

If you’re feeling overwhelmed because of the changes that libraries are facing I’d love to hear from you. Feel free to leave a comment or reach out to me directly at teachingmydream@gmail.com.

We can get through this together, 

the Compassionate Librarian 💛

The Future of Libraries: Breaking Away From Our Restraints

Libraries are evolving faster than ever, adapting to shifting community needs, advancing technology, and an ever-expanding role as busy community hubs. While this transformation is exciting, it also places a large amount of pressure on library workers. Burnout, compassion fatigue, and unrealistic expectations often leave staff feeling overwhelmed. With all of this in mind, what libraries really need to be working toward is a future that fosters a culture of self-compassion and self-care. I believe this shift is exactly what we need to in order to rise up and thrive. I my mind I’ve been calling it a self-care revolution. I myself don’t even know how much longer I can continue to work in a library. I'm feeling so chained down and restricted lately. I’ve spent years balancing heavy workloads, constant changes, and the emotional weight of serving my community while trying not to burn out. At times, it feels like I’m on an island all alone and I’m trying to put out fires and basically just survive each day. I’m sure there are others that feel this way too, in fact I know there are. If we don’t break away from this current culture of unsupportive restriction and move toward a more encouraging and inspiring one we will continue to lose passionate and dedicated staff because of the lack of support and burnout.

Why Self-Compassion Matters in Libraries

Many library workers dedicate themselves to serving the public, often placing the needs of patrons above their own. However, chronic stress and emotional exhaustion can lead to burnout. Taking time to care for yourself is not indulgent, it is something that we all must do. This allows us to acknowledge our own struggles, set realistic boundaries, and recover from the emotional demands of our work in libraries.

A workplace that fosters self-compassion:

• Encourages staff to take breaks without guilt.

• Normalizes the emotional toll of public service.

• Creates an environment where workers feel valued and supported.

Without self-compassion, library workers are at risk of emotional depletion. Prioritizing self-compassion can lead to better job satisfaction, stronger team dynamics, and a healthier work environment overall.

Advocating for Yourself in the Library Workplace

Many library workers struggle with self-advocacy, whether due to hierarchical structures, fear of being seen as a complainer or simply being too overextended to ask for help. However, advocating for yourself is key to long-term sustainability in this field.

Ways to advocate for yourself in the library workplace include:

• Setting Boundaries – It’s okay to say no to extra tasks beyond your role or capacity. Overextending yourself can be harmful to your mental and/or physical health and it doesn’t serve you or your community if you are overloaded or overwhelmed.

• Communicate Your Needs Clearly – If workload expectations are unrealistic, speak up. Ask for more support, ask for help adjusting responsibilities or modifying deadlines.

• Prioritizing Rest and Recovery – Requesting time off or scheduling regular breaks isn’t a luxury—it’s a way to get more rest and better balance in our lives.

• Seeking Professional Development – Advocate for training and resources that help you to expand your skills and grow, which will enhance your job skills for any future work.

It’s frustrating that library workers are constantly expected to do more and more without any support. We need to advocate for ourselves and prioritizes our wellbeing, we actually have to stand up for ourselves and make our own self-care a priority.

Creating a Supportive Network in the Library

Library work can sometimes feel isolating, especially when dealing with difficult patron interactions or heavy workloads. Building a strong support network helps foster resilience and emotional well-being.

• Find Your People – Identify colleagues who share your values and commitment to mutual support. Having trusted co-workers to vent to or collaborate with can make challenges more manageable.

• Encourage Peer Mentorship – Formal or informal mentoring relationships can help staff navigate challenges, gain perspective, and develop new coping strategies.

• Practice Workplace Gratitude – A culture of appreciation goes a long way in making library work feel fulfilling rather than draining. Recognizing each other’s contributions can help boost morale.

• Push for Institutional Support – Advocate for leadership to implement mental health initiatives, structured debriefing sessions after difficult incidents, and employee wellness programs.

Realistic Expectations for Self-Care in Libraries

The idea of self-care is often reduced to spa days or bubble baths, but in reality, self-care is about creating realistic and sustainable habits that fit into your daily life. Library workers need self-care strategies that are both practical and workplace-friendly.

Here are some realistic self-care practices that can be incorporated into the library setting:

• Micro-Breaks – Even 5-minute breathers between interactions can make a difference.

• Mindful Transitions – Before jumping from one task to the next, take a moment to reset and refocus.

• Workspace Comfort – Adjusting your desk setup, adding a small plant, or listening to calming music (when possible) can help create a more supportive environment.

• Knowing When to Step Away – If an interaction with a patron is escalating, knowing when to involve a supervisor or security is a form of professional self-care.

• After-Work Decompression – Establishing an end-of-day ritual (journaling, walking, listening to music) can help transition out of “work mode” and into rest.

The Future of Libraries Needs to be a Future of Self-Care

We know that libraries are essential, but so are the people who work in them. A sustainable future for libraries requires not just innovation in services, but a commitment to staff wellbeing. By fostering self-compassion, self-advocacy, supportive networks, and realistic self-care practices, we can build resilient workplaces where library workers can thrive, not just survive.

I really love working in a library. It has the best of both worlds, books, programming, engaging with the public, and working with an awesome library crew. I think we all need to realize that the future of libraries isn’t just about what we offer patrons. It’s about taking a deep look into the care of the people who are working in the libraries.

💬 How do you practice self-compassion in your library work? I’d love to  in the comments!

All the best,

the Compassionate LIbrarian

Toxic Leadership in Libraries: Would You Work for the Wicked Witch of the West?

Would You Work for the Wicked Witch of the West?

I have always loved The Wizard of Oz. Growing up, I watched the movie every year, and the book remains one of my all-time favorites. One of my favorite characters that fascinated me the most was the Wicked Witch of the West. In many ways I admired her because she was so determined, very powerful, and unapologetically off the hook. But as I got older and entered the professional world, I encountered a different kind of Wicked Witch which I would call the Toxic Leader. 

My first experience with a toxic leader happened many, many years ago, but I still remember the moment vividly. She snapped at me over something minor and in that moment I had to fight back the tears. I headed to the break room as quickly as I could and when I was alone I let the tears fall. She was terrifying, and the most ironic part? I was actually one of her favorites!

What Does Toxic Leadership Look Like?

Much like in the Wizard of Oz, a toxic leader creates an environment filled with fear, manipulation, and control. Here are some telltale signs:

• Micromanagement & Power Hoarding – Just as the Wicked Witch coveted the ruby slippers, toxic leaders cling to power, unwilling to delegate or trust their staff. Every decision must go through them, no matter how small.

• Emotional Manipulation – The Wicked Witch wanted Dorothy’s slippers and she used scare tactics and intimidation to try to get them. Toxic library leaders may use guilt, passive-aggressiveness, or even outright hostility to control their staff.

• Favoritism & Nepotism – In the land of Oz, there was always preferential treatment going on, and in toxic workplaces it is prevalent, certain staff members receive special privileges while others are ignored or set up for failure.

• Lack of Support & Unrealistic Expectations – Much like when the Wicked Witch sent her minions after Dorothy without a solid plan, toxic leaders demand results without offering guidance, resources, or realistic expectations.

• Punishing Dissent & Stifling Innovation – The Wicked Witch didn’t take well to opposition, and neither do toxic leaders. Employees who challenge bad policies, offer new ideas, or advocate for improvements may find themselves sidelined or retaliated against.

Here are a few examples of how the Wicked Witch is toxic:

🔥 She rules through fear instead of respect
🔥 She micromanages (obsessing over the ruby slippers instead of leading effectively)
🔥 She uses others to do her dirty work 
🔥 She lashes out at others instead of self-reflecting
🔥 She can’t handle opposition—When anyone stands up to her she completely unravels

The Impact of Toxic Leadership

Working under toxic leadership can be emotionally and physically draining. Employees in these environments often experience:

• Burnout and high stress levels

• Decreased motivation and engagement

• Fear of speaking up or advocating for change

• High turnover rates, creating an unstable work environment

How to Survive or Escape

If you find yourself working under the library world’s version of the Wizard of Oz, here are some strategies to help you navigate the storm:

1. Document Everything – Keep a record of incidents, unfair treatment, and unrealistic expectations. If things escalate, documentation can be crucial.

2. Find Your Glinda (aka a Support System) – Seek out supportive colleagues, mentors, or professional networks to validate your experiences and provide guidance. 

3. Establish Boundaries – Toxic leaders thrive on overextending employees. Learn to say no and protect your mental health.

4. Seek Professional Development Opportunities – If advancement within your current library isn’t possible, consider gaining skills that will help you transition to a healthier work environment.

5. Know When to Leave – Sometimes, no amount of ruby slippers will make a toxic environment better. If leadership is unwilling to change, seeking employment elsewhere may be the best option for your well-being.

Building a Better Library Culture

Not all library leaders are diabolical villains. Many are compassionate, supportive, and dedicated to fostering a positive workplace. The key to combating toxic leadership is advocating for healthy work environments, recognizing red flags early, and promoting professional development and leadership training that emphasizes emotional intelligence, collaboration, and staff well-being.

If you’ve ever worked under a toxic manager, know that you’re not alone. There’s no place like a healthy library workplace, and sometimes, the best thing you can do is follow your own yellow brick road to a better environment.

Have you experienced toxic leadership in libraries? Share your thoughts in the comments or let’s continue the conversation on how we can make libraries a healthier place for all.

Wishing you well,

the Compassionate Librarian

The Reality of Library Work: Beyond the Myths

The Reality of Library Work 

by Kimberli Buckley 

March 2, 2025

Beyond the Myths 

Libraries are often seen y the public as quiet, stress-free environments where library staff spend their days reading books and enjoying the silence. While that’s a comforting image, the reality of library work is far more complex. I’d love to explore the common misconceptions we hear everyday, the reality of the emotional toll of public service work, and the deeper truths behind library work. 

Common Misconceptions About Library Work 

Many people assume that working in a library is easy and low-pressure, but those within the field know better. Here are some of the most common misconceptions, along with real-life examples: 

1. Libraries Are Always Quiet – While some libraries do have quiet spaces, many are now bustling community hubs. In an urban public library, staff often manage noise levels from group study sessions, children’s programs, and community events while still providing a welcoming space for all. 

2. You Get to Read Books All Day – Far from it! Library workers juggle tasks such as managing digital collections, assisting patrons with job applications, and teaching computer literacy. For example, in a library, library staff may spend the morning troubleshooting technology issues for seniors and the afternoon coordinate a literacy program for youth. 

3. Libraries Are No Longer Needed  – Really? Despite the rise of digital resources, libraries remain essential. They provide free internet access, free access to books and materials, literacy programs, research assistance, and a safe space for vulnerable community members. For example, many libraries act as a lifeline for residents who lack Internet access at home, have no printers or scanners, and can also give assistance navigating the web, which can help with job searching. Some libraries offer digital eBook collections, where items can be checked out and read on their tablets or phones. Library catalogs are mostly all online now, gone are the old card catalogs. With that in mind, libraries just seem to continue to keep up in this ever-changing  digital world! 

4. Library Work Is Low-Stress – Not so much. Dealing with the public, managing budgets, adapting to changing technology, and addressing social issues like homelessness and mental health crises all contribute to significant workplace stress. A library worker in a busy city branch might find themselves de-escalating a conflict between two patrons while simultaneously troubleshooting a system outage. Many libraries now have to have security on staff to manage the difficult or more challenging patrons.  

The Emotional and Psychological Toll of Working with the Public 

Library workers serve diverse communities, which can be rewarding but also emotionally challenging. Public service roles often involve: 

● Compassion Fatigue – Constantly helping patrons in need, particularly those facing homelessness, addiction, or other crises, can take an emotional toll. Library staff might begin to feel drained after spending each day helping unhoused patrons with their needs, such as finding housing, staying out of the harsh outdoor elements, food, clothing, medical attention, and much more. Unfortunately, the compassion that we feel for our unhoused patrons can take a toll on us and drain our internal batteries down. That’s why taking time to provide self-care for yourself is a must for library workers that frequently work with vulnerable populations.  

● Burnout – Balancing administrative tasks, programming, and frontline service while maintaining emotional energy can lead to exhaustion. Many library workers, for example, may find themselves overwhelmed by increasing demands of tasks to do with low staffing or hiring freezes and with that also comes very limited funding and resources. 

● Conflict Resolution – Library workers often de-escalate conflicts, handle difficult patrons, and navigate emotionally charged situations, adding to workplace stress. An academic librarian might frequently mediate between students and faculty over resource disputes. 

● Mental Capacity – The pressure of meeting community needs with often-limited resources creates an ongoing mental burden. Working solo  in a smaller library, you may need to act as a one-person band, handling the programming, reference, computer help, and clerical work all at one time. 

Discussion of the Common Myths of Library Work 

Beyond individual misconceptions, there are broader myths about the profession that shape public perception: 

● Libraries Are Only About Books – In reality, libraries are community centers offering job assistance, digital literacy training, and mental health resources. Some library staff may spend more time programming and doing outreach. It’s not all about books as some may think. 

● Library Jobs Are Easy To Get – Professional library work sometimes requires specialized degrees such as a Master’s in Library Science, or Library Tech Certificate. Sometime they require experience in skills  from research expertise to program development to crisis intervention.  

● Library Workers Don’t Face Workplace Challenges – This is entirely untrue. Sometimes, the job comes with security concerns, staff shortages, patron complaints, book challenges, and evolving public service demands that require adaptability and resilience. Libraries in more socioeconomically disadvantaged communities struggle with funding, while other libraries in different states might have to navigate political challenges. 

Tips for Handling Overbearing Misconceptions 

For library workers, addressing misconceptions from the public is an ongoing challenge. Here are some ways to handle it effectively: 

1. Educate with Patience – Instead of becoming frustrated, use misconceptions as teachable moments. If someone insists that libraries are no longer relevant, share examples of how they provide essential digital literacy and career development services. 

2. Set Boundaries – Some patrons may expect librarians to be personal tech support, therapists, or social workers. Gently redirect them to appropriate resources while reinforcing the library’s role. 

3. Share Your Personal Experiences – Sometimes, sharing a brief story about a challenging day at the library can help others understand the complexity of the work. 

4. Advocate for the Profession – Public perception shifts when library workers confidently share their expertise and value. Engaging in advocacy efforts through social media or professional organizations can help shift the narrative. 

Final Thoughts 

For many, library work is deeply meaningful and we know from hearing about or experiencing this ourselves. However, there are situations that arise that can be emotionally and mentally demanding. One of the most important things to do is to acknowledge that we are going to hear these myths and misconceptions, but we really need to not take it to heart. Acknowledging these challenges doesn’t diminish our passion that we bring to this field, it actually strengthens our ability to advocate for our own well-being. Someone mentioned to me recently, why aren’t there more television shows or movies about what it’s like to work in a library? It is true, we don’t see that very often. It could possibly be due to all of these myths that people still think we are just sitting around reading books all day at the library and that wouldn't make for a very good show. In contrast to this idea, the movie The Public by Emilio Esteves showcases a lot of what it's like to work at a library. There are a lot of Hollywood stars and some over the top situations, but many of these have occurred at libraries and will continue to happen. 

By debunking the myths or misconceptions, we can foster a greater understanding of the realities of library work while highlighting the incredible impact libraries have on their communities. When we stand up and speak out about the value of libraries, we can ensure that library workers are recognized for their essential contributions and help create a future where we can thrive.

Pause, Breathe, & Take Time For Yourself

If You’re Reading This, You Might Just Be in Need of Some Self-Care

If you find yourself here at the Compassionate Librarian blog you might be in need of some self-care. The first thing you can do is pause for a moment and take a deep breath. Maybe you’ve been running on empty, giving your all at work, or just feeling stretched too thin. It happens to the best of us. The good news is you can take some time for yourself to practice self-care.

Some days, it’s easy to juggle everything with a smile. But other days? Not so much. Today, for example, I’m not feeling well, and managing my own energy is hard enough—let alone handling complaints, endless questions, and unexpected issues at the library. On days like this, it’s easy to put yourself last because everything feels urgent. But that’s exactly when self-care becomes most important.

What does self-care look like on tough days?
It doesn’t have to be big or elaborate. Sometimes it’s about doing what you can—even if it’s small:

• Take a break. Step away for five minutes, even if it’s just to breathe or drink water.
• Lower the bar. Give yourself permission to do the essentials and let go of perfection.
• Create a small comfort ritual. Have a cup of tea, put on music that calms you, or take a short walk around the building.
• Ask for help. Lean on your team when you need it. We’re better when we support each other.
• Remind yourself: This moment will pass. Hard days come and go. Be kind to yourself in the middle of it all.

The reality is, working with the public service can be really demanding. We show up for others, often when we’re not at our best. But self-care is what makes it sustainable. It’s not selfish—it’s survival.

So, if you’re reading this, take a moment for yourself today if you can, if not please try for tomorrow. You’ve earned it. And if all you do is breathe deeply and remind yourself you’re doing your best, that’s enough.

Sending super big hugs!

the Compassionate Librarian

How Helping Others Can Fill Your Cup

When Helping Others is Part of Your Self-Care

For some of us, the act of helping others—whether it’s assisting a patron, checking in on a friend, or simply offering kindness to a stranger—fills our emotional well. We find strength and healing in connection, and giving our time or energy to support others makes us feel good. But how do we balance this when life gets overwhelming?

Why Helping Others Feels So Good

There’s a reason helping others is powerful. Studies show it releases endorphins, reduces stress, and increases feelings of connection. For those of us in service professions—like librarians—it can be both a calling and a coping mechanism. When we help, we feel more grounded, useful, and in tune with our community.

I’ve experienced firsthand that some of my most meaningful moments have come from lending a hand to someone in need, whether it was offering support to a patron experiencing homelessness, listening to a colleague who just needed to vent, or surprising a friend with a small act of kindness. Every time I help someone, I walk away feeling a little lighter and more connected to something bigger than myself.

Balance is Key

For many people, helping others gives you a happy boost, which also supports an overall feeling of well-being. With that in mind, it can sometimes be easy to lose sight of your own needs. If your self-care only involves giving to others, you might eventually feel drained or resentful. I’ve learned (sometimes the hard way!) that it’s okay to set boundaries and say no when you need to recharge.

Here are a few tips I’ve found to Be helpful:

1. Set boundaries: Be honest with yourself about how much you can give without depleting your own energy.
2. Find joy in small acts: Not every act of kindness needs to be big. Sometimes holding the door for someone or giving a compliment is enough.
3. Practice reciprocal care: Surround yourself with people who can also support you when you need it.
4. Check in with yourself: Ask, “Am I helping because it feels good or because I feel I have to?”

Final Thoughts

If you are like me and helping others is part of your self-care, you should embrace it! Just remember that it’s okay to prioritize your own needs, too. Self-care doesn’t mean you have to stop being compassionate; it means making sure you have the energy to keep giving in meaningful, healthy ways.

Happy Self-Care,

the Compassionate Librarian

Winter Weather Can be Dangerous for Those Without Shelter

Winter can be a difficult season, but for anyone experiencing homelessness, it can be life-threatening. Here in California, we may not get snow, but cold rain and dropping temperatures still pose serious risks for the unhoused community. Across the country, the weather becomes even harsher—bitter winds, freezing temperatures, and heavy snowfall create dangerous conditions for anyone living outdoors.

Just last week, I witnessed firsthand how quickly cold weather can take a toll. An unhoused man was walking outside the library in the rain, looking exhausted. He eventually laid down on the walkway leading up to the front door. At first, I thought he might just be resting. But then he started jerking upright suddenly and lying back down again. It was clear something was wrong.

I called 911, and EMTs arrived shortly after to assist him. It was a sobering reminder of how dangerous winter weather can be and how important it is for library staff to recognize when someone might need help. The EMTs told me that it was a good thing that I had called them and explained that the man was suffering from hypothermia, a dangerous drop in body temperature caused by prolonged exposure to cold and wet conditions, which lead to his confusion, muscle weakness, and he could have even gone unconscious if he was left untreated.

The Danger of Cold Weather for Unhoused Individuals

Exposure to the elements can quickly lead to serious health issues, including:

• Hypothermia: When body temperature drops too low, causing confusion, unconsciousness, and even death if untreated.
• Frostbite: Especially in colder climates, frostbite can damage skin and tissue in minutes.
• Respiratory Illnesses: Living outside in cold, wet weather can lead to severe illnesses like pneumonia.

How to Respond if an Unhoused Person Needs Medical Help

As library staff, you might be the first to notice when someone needs medical attention. Here’s what you can do:

1️⃣ Stay Calm and Assess the Situation

• Observe from a safe distance. If the person appears unconscious, confused, or unresponsive, call 911 immediately.

2️⃣ Call for Emergency Help

• Be clear and detailed with the dispatcher: describe what’s happening, your location, and any visible symptoms.

3️⃣ Offer Assistance, If Possible

• If the person is alert and able to speak, offer them a blanket or direct them to a nearby shelter or warming center.

4️⃣ Know Your Local Resources

• Have a list of shelters, warming centers, and outreach services. Sometimes, just offering information can help someone find warmth and safety.

Take A Compassionate Approach

It’s not always easy to know what to do, but it’s always okay to err on the side of caution. Calling 911 can be a lifesaving decision. And while it’s impossible to solve the larger crisis of homelessness on your own, responding with compassion and kindness makes an immediate difference.

Remember, our kindness is really important when it comes to helping unhoused patrons. It’s about being part of the community—helping where you can, and sometimes just being a steady, caring presence when someone needs it most.

Stay warm, stay safe, and stay compassionate. ❤️

Setting Boundaries with Compassion: Navigating Difficult Patron Interactions

Working in a public library, I’ve always believed in creating a welcoming and inclusive space for everyone. Libraries are often one of the few places where unhoused community members can find shelter, resources, and a sense of belonging, but what happens when a patron’s behavior crosses the line—making staff feel uncomfortable or unsafe?

When Patron Behavior Crosses the Line

At my library yesterday, an unhoused man spent a few hours approaching several of the female staff—asking for their names, phone numbers, and even asking them out on dates. Each time he would ask, they would say NO. His comments became increasingly inappropriate, veering into remarks about their bodies and expressing his desire to "get with them." Even the male staff members felt extremely uncomfortable as the unhoused man approached them and made harassing comments to them about their coworkers. 

At first, the staff tried to brush it off, but as the encounters continued, it became clear that his behavior was out of line. Many staff members were visibly uncomfortable, unsure of how to respond, but they still continued to say NO.

Taking Action Without Escalation

When dealing with difficult situations like this, my goal is always to find a solution that protects the staff while also avoiding unnecessary escalation—especially when police intervention could cause further harm to someone already struggling. It was not our intention to harm the man, only to have him stop making harassing comments. 

Instead of immediately calling law enforcement, I thought we'd try to calmly but firmly let the man know that his behavior was unacceptable and ask him to leave for the day.

The message was clear:
👉 It is NOT appropriate to make comments about staff members’ bodies
👉 It is NOT OK to persist when someone says no
👉 The bottom line is - No means No

At first, the man brushed it off saying, “I’m just a friendly person,” We held firm and reiterated that his behavior was not OK and he had made staff feel uncomfortable. Eventually, he left the library upon our request. 

The Balance Between Compassion and Boundaries

This situation wasn’t easy. Libraries are meant to be safe spaces for both patrons and staff, but we cannot prioritize being "welcoming" at the expense of safety.
📌 Staff should never feel intimidated or unsafe at work.
📌 Patrons should know that inappropriate behavior is not OK.

At the same time, I also recognize the challenges of addressing these issues when they involve vulnerable patrons. Many unhoused individuals lack access to mental health care, social services, and community support. This doesn’t excuse inappropriate behavior—but it does help us approach these moments with humanity and care.

Lessons for Library Staff: How to Handle Similar Situations

If you find yourself facing a similar situation in your library, here are some key takeaways:

✅ Trust Your Instincts & Speak Up
If a patron is making you uncomfortable, you do not have to “just deal with it.” Your safety and well-being matter.

✅ Use Direct, Clear Language
Phrases like “That is not appropriate” or “I need you to stop” send a firm message without inviting debate.

✅ Have a Plan for Escalation
Decide in advance how your library will handle boundary violations. Options may include:

• A verbal warning
• A short-term removal from the library
• A formal ban if behavior continues
• Involving security or law enforcement only when absolutely necessary

✅ Support Each Other
Library work is tough. Let your coworkers know they have your support. Check in with coworkers after a difficult patron interaction and make sure they feel supported.

✅ You Can Be Compassionate AND Have Boundaries
It’s possible to care about serving all patrons while still enforcing rules that keep everyone safe. Boundaries are not unkind—they allow libraries to function as the safe spaces they’re meant to be.

Final Thoughts

This situation was a reminder that boundaries are necessary—not just for protecting staff, but for ensuring that everyone in the library understands what respectful behavior looks like.

Libraries are essential community spaces, but that doesn’t mean anything goes. We have a responsibility to uphold a culture of safety, respect, and inclusion—for patrons and staff alike.

Have you ever encountered a situation like this in your library? How did you handle it? Let’s start a conversation about creating safer and more supportive library spaces. 💙📚

all my best, 

the Compassionate Librarian

Helping Unhoused Patrons in the Library: Compassion in Extreme Weather

Many unhoused community members face dangerous conditions in extreme weather. In freezing temperatures in the winter and in scorching heat in the summer make survival into an even greater challenge. Without stable shelter, individuals experiencing homelessness are at high risk for frostbite, heat exhaustion, dehydration, and other life-threatening conditions. 

Libraries often serve as one of the few safe havens, offering warmth in the winter, air-conditioned relief in the summer, and year-round access to information and resources.

In winter as temperatures drop and the cold settles in, life becomes even more challenging for unhoused community members. Freezing nights, limited shelter space, and the daily struggle for warmth and safety make this time of year especially difficult. It is really important for unhoused community  members to know that libraries are welcoming spaces and can play a vital role in providing them with warmth, connection, resources, hope and dignity.

For many unhoused individuals, the library serves as a refuge from the harsh elements. It’s a place where they can warm up, rest for a while, and access essential information that could help improve their situation. But beyond simply being a warm space, libraries have the power to connect patrons with life-saving resources.

With winter is upon us, here are some ways libraries can support unhoused patrons during cold weather months:

1. Know Your Local Resources

Every community has different services available, and being familiar with them can make all the difference. Make a list of:
✅ Nearby warming centers and emergency shelters
✅ Local outreach organizations that provide food, clothing, and health services
✅ Crisis hotlines, social workers, and mental health support services

Having a printable resource guide at the front desk or a dedicated info board with up-to-date service listings can be a lifesaver for patrons who may not know where to turn.

2. Offer Small Comforts When Possible

Even small acts of kindness can make a big difference. Some libraries provide:
🧣 Donation bins with warm gloves, scarves, or socks
🍵 Hot beverage stations (if policies allow) to help patrons stay warm
📚 Community partnerships that provide hygiene kits, hand warmers, or blankets

While libraries may not always have the means to provide direct aid, they can partner with local nonprofits or encourage Friends of the Library groups to help collect and distribute donations.

3. Provide Information Without Judgment

Many unhoused patrons have been turned away from other places or treated with hostility. Simply offering information in a respectful, nonjudgmental way can create a sense of dignity and trust. Instead of saying:
"You can’t stay here all day."
Try:
"It’s getting really cold out and we'll be closing in a few hours. Here’s a list of places where you can warm up or get assistance if you need it."

A compassionate approach can make all the difference in how someone receives help.

4. Encourage Staff Awareness & Empathy

Libraries face a difficult balance—providing support while also enforcing library policies. It’s important to train staff on:
✔ Trauma-informed approaches to interactions with unhoused patrons
✔ De-escalation techniques for handling difficult situations
✔ Setting compassionate boundaries that allow unhoused patrons to feel welcome while keeping the library safe for all

Workshops or staff discussions on serving vulnerable populations can provide guidance on how to help without feeling overwhelmed.

5. Advocate for Long-Term Solutions

Libraries alone can’t solve homelessness, but they can be part of the solution. Advocating for funding, grants, and policies that improve access to social services, mental health support, and affordable housing can make a lasting impact. Some libraries have even partnered with social workers or community liaisons to assist patrons in need.

The Power of Kindness in Hard Times

Winter can an especially harsh season for those without a home, but a warm library, a kind word, and a helpful resource can provide more comfort than we realize. 

What are some ways your library supports unhoused patrons during extreme weather? Let’s share ideas and keep the conversation going. 💙

With care,
the Compassionate Librarian

Mental Health Resources for Self-Care

Libraries are wonderful and you're surrounded by books, which is amazing, but if you are library staff or volunteer at a library you may find it can sometimes be emotionally and/or mentally draining. Library staff juggle a variety of roles. We help patrons in need, manage community challenges, and balance the growing demands of our tasks. With such a wide range of responsibilities, it’s easy to feel stretched thin. That’s why taking care of your mental health is so important.

Today, I want to share a variety of tips and resources that can help. Whether you’re dealing with compassion fatigue, workplace stress, overwhelmed with school assignments, or just need a moment to breathe, there’s something here to help with your well-being.

Tips for Protecting Your Mental Health

1. Set Boundaries

   • Know your limits when working with challenging patrons or overwhelming workloads. It’s okay to say no or ask for help when you need it.
   • Establish clear times for breaks, even if it’s just stepping away for five minutes.

2. Practice Mindfulness

   • Take a few moments during your day to pause and breathe. Apps like Calm or Insight Timer offer guided meditations perfect for quick mental resets.
   • Practice grounding techniques, like focusing on five things you can see, four you can touch, three you can hear, two you can smell, and one you can taste.

3. Lean on Peer Support

   • Connect with coworkers to share experiences, frustrations, and strategies. Peer support groups can make a big difference in feeling less isolated.
   • Celebrate small wins together, like successfully managing a difficult situation or hosting a successful program.

4. Find a Hobby or Start a Creative Project

   • Engaging in a hobby or creative activity can work wonders for your mental health. Whether it’s painting, gardening, writing, or learning a new skill, doing something you enjoy can help you unwind and bring joy to your day.
   • If you’re not sure where to start, think about something you’ve always wanted to try. A new creative project might be just what you need to recharge.

5. Spend Time with Friends or Loved Ones

   • Social connection is a powerful way to relieve stress and improve mental health. Plan an outing with friends or family—a hike in nature, lunch at a favorite spot, or a visit to a tea café for a cozy teatime treat.
   • Remember the phrase “Treat Yo’ Self.” Whether it’s splurging on a fancy dessert or booking that much-needed massage, doing something fun with loved ones can lift your spirits and help you feel supported.

6. Stay Active

   • Movement can do wonders for your mental health. Take a walk during lunch or try a quick stretch behind the desk.
   • Incorporate physical activity into your routine to help manage stress and improve focus.

Mental Health Resources

Crisis Text Line: Text HOME to 741741 to connect with a trained crisis counselor

Library Worker Trauma Support Website - https://urbanlibrariansunite.org/ults

National Suicide Prevention Lifeline: Call or text 988 for free, confidential support 24/7

Hotlines and Support Services

• NAMI HelpLine:

  • Call 800-950-NAMI (6264)
  • Text "HelpLine" to 62640
  • Chat with a specialist on NAMI.org

• Veterans Crisis Line:

  • Call 988, then press 1
  • Text 838255
  • Chat online with the Veterans Crisis Line

• Disaster Distress Helpline:

  • Call 1-800-985-5990
  • Text "TalkWithUs" to 66746

Apps

• Calm – Offers guided meditations, sleep stories, and relaxation tools.
• Headspace – Great for learning meditation and mindfulness techniques.
• Sanvello – Focuses on stress and anxiety management with tools and journaling features.

Books to Explore

• Burnout: The Secret to Unlocking the Stress Cycle by Emily Nagoski and Amelia Nagoski
• The Cure for Burnout by Emily Ballesteros
• The Self-Care Solution: A Year of Becoming Happier, Healthier, and Fitter by Jennifer Ashton
• Trauma Stewardship: An Everyday Guide to Caring for Self While Caring for Others by Laura van Dernoot Lipsky
• Self-care for People With ADHD: 100+ Ways to Recharge, De-stress, and Prioritize You! by Sasha Hamdani
• Real Self-Care: A Transformative Program for Redefining Wellness (Crystals, Cleanses, and Bubble Baths Not Included) by Pooja Lakshmin
• Find Your Unicorn Space: Reclaim Your Creative Life in a Too-Busy World by Eve Rodsky

Creating a Library Culture of Mental Health Awareness

Beyond personal self-care, it’s important for library leadership to foster an environment where mental health is prioritized. Some ideas include:

• Offering mental health days for staff.
• Hosting workshops on managing stress and compassion fatigue.
• Creating quiet spaces in the library where staff can decompress.
• Partnering with local mental health organizations to provide additional resources.

Remember You Are Not Alone

If you’re feeling overwhelmed, remember that you’re not alone. There are tools, resources, and people who care about your well-being. Take time to check in with yourself, lean on your support system, and explore the resources that work best for you.

If you ever feel like you’re in crisis or may harm yourself, please seek professional help immediately. There is strength in asking for help, and support is just a call or text away.

With care and support,

the Compassionate Librarian

Libraries Need to Step Up & Support Their Workers

I work in a public library, and while it’s a job I truly love, I’ve found it can sometimes be incredibly challenging, especially when working with unhoused patrons or those facing difficult circumstances. There have been days when the situations I encounter weigh heavily on me. I have so much compassion for these individuals, but there are times when I feel drained and overwhelmed, trying to navigate them to safety while also feeling responsible for their well-being because they are so vulnerable.

The experiences I have had helping unhoused patrons has made me reflect on what Libraries need to do to be more supportive for the staff who show up every day and pour their hearts into their work. 

Here are some practices that Libraries should provide for their workers. These come from my own experiences and through learning from others in the field:

1. Training for Staff

Professional development and training are essential in library work. Providing staff with training gives them the skills to approach challenging interactions with kindness and understanding. This can include:

• De-escalation techniques to handle tense or potentially unsafe situations.
• Trauma-informed care to better support patrons who may be experiencing crises.
• Active listening skills to truly hear and understand patron needs.
• Team building skills are very helpful as well. 

When staff feel prepared to manage tough interactions, it not only reduces their stress but also creates a more supportive environment for patrons.

2. Peer Support Groups

Working in a library, especially with vulnerable populations, can take an emotional toll. Peer support groups give staff a space to connect, vent, and share strategies for managing the challenges of the job. These groups:

• Create a judgment-free zone to discuss workplace stress.
• Provide validation and encouragement from coworkers who understand the struggles firsthand.
• Help staff feel less isolated and more supported.

Sometimes, just knowing someone else has been through a similar experience can make all the difference.

3. Clear Policies for Safety and Inclusion

Safety and inclusion go hand in hand. Having clear, consistently enforced policies helps staff feel secure and ensures patrons know what to expect. Some important policies to consider include:

• A zero-tolerance policy for harassment or violence toward staff or other patrons.
• Conflict resolution protocols that staff can easily follow in challenging situations.
• Inclusivity guidelines to ensure all patrons feel welcome, regardless of their background or circumstances.

These policies create a foundation of trust and mutual respect in the library.

4. Design Spaces with Safety & Support in Mind

The physical layout of a library can have a big impact on how safe and welcoming it feels. Some ideas include:

• Quiet zones where patrons can decompress without distractions.
• Comfortable staff break areas for much-needed downtime during busy shifts.
• Universal accessibility to ensure everyone, including those with disabilities, can fully access the library’s resources.
• Private areas where sensitive conversations or referrals can take place.

Even small changes, like adding soothing colors or natural lighting, can make a space feel more inviting.

5. Foster a Culture of Care

Library support should start from the top down. When leadership prioritizes staff well-being, it trickles down to create a more caring environment for everyone. Some ways to foster this culture include:

• Acknowledging and celebrating staff achievements.
• Encouraging breaks and mental health days without guilt.
• Checking in with staff regularly to see how they’re doing and what support they need.
• Offering flexibility wherever possible to support work-life balance.

When staff feel cared for, they’re better able to extend that care to patrons.

6. Finding Partners to Help & Support

Libraries don’t have to go it alone. Partnering with local organizations can provide staff and patrons with additional resources and support. Examples include:

• Hosting workshops on mental health or conflict resolution for staff and patrons.
• Providing resource guides or referrals for unhoused individuals.
• Partnering with social workers or mental health professionals for on-site assistance.

These partnerships can strengthen the library’s ability to serve its community while reducing the burden on staff.

7. Prioritize Self-Care for Staff

In the midst of serving our communities, it’s easy for library staff to forget to care for themselves. Yet self-care is essential. It helps us recharge, manage stress, and avoid burnout, especially when navigating the unique challenges of library work. Recognizing this, I am creating a self-care course tailored specifically for library workers. This course will e offered to ALA members as a free resource and will offer practical tools and strategies to help library workers prioritize their well-being while continuing to make a meaningful impact in their communities. 

Here are some ways that Libraries can encourage and support self-care:

• Offer Dedicated Self-Care Training: Provide courses and workshops focused on stress management, mindfulness, and work-life balance. (I’m currently designing a self-care course tailored specifically for library workers to serve as a resource for their well-being!)
• Encourage Breaks: Ensure staff feel supported in taking their full breaks without guilt or pressure.
• Create a Culture of Self-Care: Model self-care at all levels of leadership, so staff know it’s a priority, not an afterthought.
• Provide Mental Health Resources: Share information about local counselors, helplines, or stress-relief programs.

When staff practice self-care, they’re better equipped to support patrons and foster a positive, compassionate library environment.

Navigating Through Complex Challenges

Working in a library means navigating complex challenges, but it also means having the opportunity to create meaningful change. By focusing on empathy, safety, and support, we can make libraries more compassionate spaces for everyone, both staff and patrons.

What are some ways your library has fostered safety and compassion? I’d love to hear your ideas and experiences if you'd like to share.

With care and compassion,

the Compassionate Librarian