Libraries Need to Step Up & Support Their Workers

I work in a public library, and while it’s a job I truly love, I’ve found it can sometimes be incredibly challenging, especially when working with unhoused patrons or those facing difficult circumstances. There have been days when the situations I encounter weigh heavily on me. I have so much compassion for these individuals, but there are times when I feel drained and overwhelmed, trying to navigate them to safety while also feeling responsible for their well-being because they are so vulnerable.

The experiences I have had helping unhoused patrons has made me reflect on what Libraries need to do to be more supportive for the staff who show up every day and pour their hearts into their work. 

Here are some practices that Libraries should provide for their workers. These come from my own experiences and through learning from others in the field:

1. Training for Staff

Professional development and training are essential in library work. Providing staff with training gives them the skills to approach challenging interactions with kindness and understanding. This can include:

• De-escalation techniques to handle tense or potentially unsafe situations.
• Trauma-informed care to better support patrons who may be experiencing crises.
• Active listening skills to truly hear and understand patron needs.
• Team building skills are very helpful as well. 

When staff feel prepared to manage tough interactions, it not only reduces their stress but also creates a more supportive environment for patrons.

2. Peer Support Groups

Working in a library, especially with vulnerable populations, can take an emotional toll. Peer support groups give staff a space to connect, vent, and share strategies for managing the challenges of the job. These groups:

• Create a judgment-free zone to discuss workplace stress.
• Provide validation and encouragement from coworkers who understand the struggles firsthand.
• Help staff feel less isolated and more supported.

Sometimes, just knowing someone else has been through a similar experience can make all the difference.

3. Clear Policies for Safety and Inclusion

Safety and inclusion go hand in hand. Having clear, consistently enforced policies helps staff feel secure and ensures patrons know what to expect. Some important policies to consider include:

• A zero-tolerance policy for harassment or violence toward staff or other patrons.
• Conflict resolution protocols that staff can easily follow in challenging situations.
• Inclusivity guidelines to ensure all patrons feel welcome, regardless of their background or circumstances.

These policies create a foundation of trust and mutual respect in the library.

4. Design Spaces with Safety & Support in Mind

The physical layout of a library can have a big impact on how safe and welcoming it feels. Some ideas include:

• Quiet zones where patrons can decompress without distractions.
• Comfortable staff break areas for much-needed downtime during busy shifts.
• Universal accessibility to ensure everyone, including those with disabilities, can fully access the library’s resources.
• Private areas where sensitive conversations or referrals can take place.

Even small changes, like adding soothing colors or natural lighting, can make a space feel more inviting.

5. Foster a Culture of Care

Library support should start from the top down. When leadership prioritizes staff well-being, it trickles down to create a more caring environment for everyone. Some ways to foster this culture include:

• Acknowledging and celebrating staff achievements.
• Encouraging breaks and mental health days without guilt.
• Checking in with staff regularly to see how they’re doing and what support they need.
• Offering flexibility wherever possible to support work-life balance.

When staff feel cared for, they’re better able to extend that care to patrons.

6. Finding Partners to Help & Support

Libraries don’t have to go it alone. Partnering with local organizations can provide staff and patrons with additional resources and support. Examples include:

• Hosting workshops on mental health or conflict resolution for staff and patrons.
• Providing resource guides or referrals for unhoused individuals.
• Partnering with social workers or mental health professionals for on-site assistance.

These partnerships can strengthen the library’s ability to serve its community while reducing the burden on staff.

7. Prioritize Self-Care for Staff

In the midst of serving our communities, it’s easy for library staff to forget to care for themselves. Yet self-care is essential. It helps us recharge, manage stress, and avoid burnout, especially when navigating the unique challenges of library work. Recognizing this, I am creating a self-care course tailored specifically for library workers. This course will e offered to ALA members as a free resource and will offer practical tools and strategies to help library workers prioritize their well-being while continuing to make a meaningful impact in their communities. 

Here are some ways that Libraries can encourage and support self-care:

• Offer Dedicated Self-Care Training: Provide courses and workshops focused on stress management, mindfulness, and work-life balance. (I’m currently designing a self-care course tailored specifically for library workers to serve as a resource for their well-being!)
• Encourage Breaks: Ensure staff feel supported in taking their full breaks without guilt or pressure.
• Create a Culture of Self-Care: Model self-care at all levels of leadership, so staff know it’s a priority, not an afterthought.
• Provide Mental Health Resources: Share information about local counselors, helplines, or stress-relief programs.

When staff practice self-care, they’re better equipped to support patrons and foster a positive, compassionate library environment.

Navigating Through Complex Challenges

Working in a library means navigating complex challenges, but it also means having the opportunity to create meaningful change. By focusing on empathy, safety, and support, we can make libraries more compassionate spaces for everyone, both staff and patrons.

What are some ways your library has fostered safety and compassion? I’d love to hear your ideas and experiences if you'd like to share.

With care and compassion,

the Compassionate Librarian