Let’s face it, working in a library isn’t always the peaceful experience people imagine. Some days test us more than others, especially when we’re juggling multiple tasks and difficult patrons. Back in 2021, my library faced one of the toughest periods after the pandemic. We had a large influx of emotionally challenged patrons and unhoused individuals facing significant difficulties and each day presented new challenges. To make even more compounded we had no support from our community leaders or from our library admin. We felt like we were alone on an island trying to survive.
What's even harder is that as library staff, we often strive to offer compassion and understanding, but the emotional toll it can take on us is undeniable. I’ll never forget one particularly stressful incident when a patron, overwhelmed by their own frustrations, screamed obscenities at me and called me horrible names. It left me feeling shaken and drained for days. What was worse is that it affected me at home too and I retreated inside myself. It was then that I realized I needed to do something to regroup because I knew that I wasn't the only one that was feeling overwhelmed at my library and other staff were finding it difficult to manage stressful situations as well. I found a quiet corner in the break room, took a comfy chair, bought some fuzzy blankets and comfy pillows. I added a teapot with an assortment of tea and a small waterfall for a peaceful sound. The last thing I did was put up a screen for privacy. I named this comfy peaceful corner the
Zen Den. I then offered staff the option to take short breaks and made a world of difference. It gave everyone the reset they needed to finish their shifts with a clear head and a calmer demeanor. This experience was the spark for creating something more intentional for myself and my team. Creating a dedicated space where staff can take a moment to decompress after challenging interactions has made a huge difference in staff's happiness and morale.
The Zen Den is a little oasis in our break room designed for moments just like these. It’s a space where staff can retreat during their break or after a tough interaction with a patron. Whether it’s to enjoy a cup of tea, sit quietly, or simply take a breath, the Zen Den offers a place to rest and recharge. Since its creation, the space has been incredibly well-received. Staff members often share how much they appreciate having this comforting nook to help them navigate the more difficult moments of library life.
What I’ve learned is that self-care doesn’t have to be elaborate or time-consuming. Even five minutes of stepping away, breathing deeply, or finding a moment of calm can make a significant difference. It’s about giving yourself permission to pause and reset when you need it most.
Things that I've learned over the years of working in a public library is that if you’re having a tough day, try these simple self-care strategies:
Step Away: Take a few minutes to leave the situation, even if it’s just to grab some water or step outside for fresh air.
Breathe: Practice deep breathing—inhale for four counts, hold for four counts, and exhale for four counts.
Find Comfort: Keep something soothing nearby, like a favorite tea, a stress ball, or even a calming app on your phone.
Create Your Own Zen Den: If possible, set up a small calming space at work where you and your colleagues can decompress.
Remember, small actions can make a big difference. When we take care of ourselves, we’re better equipped to take care of others—whether they’re our patrons or our teammates.
Do you have some self-care practices that you use at your library? Share your thoughts in the comments. I’d love to hear your ideas.
With love & care,
the Compassionate Librarian
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