Helping Unhoused Patrons in the Library: Compassion in Extreme Weather

Many unhoused community members face dangerous conditions in extreme weather. In freezing temperatures in the winter and in scorching heat in the summer make survival into an even greater challenge. Without stable shelter, individuals experiencing homelessness are at high risk for frostbite, heat exhaustion, dehydration, and other life-threatening conditions. 

Libraries often serve as one of the few safe havens, offering warmth in the winter, air-conditioned relief in the summer, and year-round access to information and resources.

In winter as temperatures drop and the cold settles in, life becomes even more challenging for unhoused community members. Freezing nights, limited shelter space, and the daily struggle for warmth and safety make this time of year especially difficult. It is really important for unhoused community  members to know that libraries are welcoming spaces and can play a vital role in providing them with warmth, connection, resources, hope and dignity.

For many unhoused individuals, the library serves as a refuge from the harsh elements. It’s a place where they can warm up, rest for a while, and access essential information that could help improve their situation. But beyond simply being a warm space, libraries have the power to connect patrons with life-saving resources.

With winter is upon us, here are some ways libraries can support unhoused patrons during cold weather months:

1. Know Your Local Resources

Every community has different services available, and being familiar with them can make all the difference. Make a list of:
✅ Nearby warming centers and emergency shelters
✅ Local outreach organizations that provide food, clothing, and health services
✅ Crisis hotlines, social workers, and mental health support services

Having a printable resource guide at the front desk or a dedicated info board with up-to-date service listings can be a lifesaver for patrons who may not know where to turn.

2. Offer Small Comforts When Possible

Even small acts of kindness can make a big difference. Some libraries provide:
🧣 Donation bins with warm gloves, scarves, or socks
🍵 Hot beverage stations (if policies allow) to help patrons stay warm
📚 Community partnerships that provide hygiene kits, hand warmers, or blankets

While libraries may not always have the means to provide direct aid, they can partner with local nonprofits or encourage Friends of the Library groups to help collect and distribute donations.

3. Provide Information Without Judgment

Many unhoused patrons have been turned away from other places or treated with hostility. Simply offering information in a respectful, nonjudgmental way can create a sense of dignity and trust. Instead of saying:
"You can’t stay here all day."
Try:
"It’s getting really cold out and we'll be closing in a few hours. Here’s a list of places where you can warm up or get assistance if you need it."

A compassionate approach can make all the difference in how someone receives help.

4. Encourage Staff Awareness & Empathy

Libraries face a difficult balance—providing support while also enforcing library policies. It’s important to train staff on:
✔ Trauma-informed approaches to interactions with unhoused patrons
✔ De-escalation techniques for handling difficult situations
✔ Setting compassionate boundaries that allow unhoused patrons to feel welcome while keeping the library safe for all

Workshops or staff discussions on serving vulnerable populations can provide guidance on how to help without feeling overwhelmed.

5. Advocate for Long-Term Solutions

Libraries alone can’t solve homelessness, but they can be part of the solution. Advocating for funding, grants, and policies that improve access to social services, mental health support, and affordable housing can make a lasting impact. Some libraries have even partnered with social workers or community liaisons to assist patrons in need.

The Power of Kindness in Hard Times

Winter can an especially harsh season for those without a home, but a warm library, a kind word, and a helpful resource can provide more comfort than we realize. 

What are some ways your library supports unhoused patrons during extreme weather? Let’s share ideas and keep the conversation going. 💙

With care,
the Compassionate Librarian

Mental Health Resources for Self-Care

Libraries are wonderful and you're surrounded by books, which is amazing, but if you are library staff or volunteer at a library you may find it can sometimes be emotionally and/or mentally draining. Library staff juggle a variety of roles. We help patrons in need, manage community challenges, and balance the growing demands of our tasks. With such a wide range of responsibilities, it’s easy to feel stretched thin. That’s why taking care of your mental health is so important.

Today, I want to share a variety of tips and resources that can help. Whether you’re dealing with compassion fatigue, workplace stress, overwhelmed with school assignments, or just need a moment to breathe, there’s something here to help with your well-being.

Tips for Protecting Your Mental Health

1. Set Boundaries

   • Know your limits when working with challenging patrons or overwhelming workloads. It’s okay to say no or ask for help when you need it.
   • Establish clear times for breaks, even if it’s just stepping away for five minutes.

2. Practice Mindfulness

   • Take a few moments during your day to pause and breathe. Apps like Calm or Insight Timer offer guided meditations perfect for quick mental resets.
   • Practice grounding techniques, like focusing on five things you can see, four you can touch, three you can hear, two you can smell, and one you can taste.

3. Lean on Peer Support

   • Connect with coworkers to share experiences, frustrations, and strategies. Peer support groups can make a big difference in feeling less isolated.
   • Celebrate small wins together, like successfully managing a difficult situation or hosting a successful program.

4. Find a Hobby or Start a Creative Project

   • Engaging in a hobby or creative activity can work wonders for your mental health. Whether it’s painting, gardening, writing, or learning a new skill, doing something you enjoy can help you unwind and bring joy to your day.
   • If you’re not sure where to start, think about something you’ve always wanted to try. A new creative project might be just what you need to recharge.

5. Spend Time with Friends or Loved Ones

   • Social connection is a powerful way to relieve stress and improve mental health. Plan an outing with friends or family—a hike in nature, lunch at a favorite spot, or a visit to a tea café for a cozy teatime treat.
   • Remember the phrase “Treat Yo’ Self.” Whether it’s splurging on a fancy dessert or booking that much-needed massage, doing something fun with loved ones can lift your spirits and help you feel supported.

6. Stay Active

   • Movement can do wonders for your mental health. Take a walk during lunch or try a quick stretch behind the desk.
   • Incorporate physical activity into your routine to help manage stress and improve focus.

Mental Health Resources

Crisis Text Line: Text HOME to 741741 to connect with a trained crisis counselor

Library Worker Trauma Support Website - https://urbanlibrariansunite.org/ults

National Suicide Prevention Lifeline: Call or text 988 for free, confidential support 24/7

Hotlines and Support Services

• NAMI HelpLine:

  • Call 800-950-NAMI (6264)
  • Text "HelpLine" to 62640
  • Chat with a specialist on NAMI.org

• Veterans Crisis Line:

  • Call 988, then press 1
  • Text 838255
  • Chat online with the Veterans Crisis Line

• Disaster Distress Helpline:

  • Call 1-800-985-5990
  • Text "TalkWithUs" to 66746

Apps

• Calm – Offers guided meditations, sleep stories, and relaxation tools.
• Headspace – Great for learning meditation and mindfulness techniques.
• Sanvello – Focuses on stress and anxiety management with tools and journaling features.

Books to Explore

• Burnout: The Secret to Unlocking the Stress Cycle by Emily Nagoski and Amelia Nagoski
• The Cure for Burnout by Emily Ballesteros
• The Self-Care Solution: A Year of Becoming Happier, Healthier, and Fitter by Jennifer Ashton
• Trauma Stewardship: An Everyday Guide to Caring for Self While Caring for Others by Laura van Dernoot Lipsky
• Self-care for People With ADHD: 100+ Ways to Recharge, De-stress, and Prioritize You! by Sasha Hamdani
• Real Self-Care: A Transformative Program for Redefining Wellness (Crystals, Cleanses, and Bubble Baths Not Included) by Pooja Lakshmin
• Find Your Unicorn Space: Reclaim Your Creative Life in a Too-Busy World by Eve Rodsky

Creating a Library Culture of Mental Health Awareness

Beyond personal self-care, it’s important for library leadership to foster an environment where mental health is prioritized. Some ideas include:

• Offering mental health days for staff.
• Hosting workshops on managing stress and compassion fatigue.
• Creating quiet spaces in the library where staff can decompress.
• Partnering with local mental health organizations to provide additional resources.

Remember You Are Not Alone

If you’re feeling overwhelmed, remember that you’re not alone. There are tools, resources, and people who care about your well-being. Take time to check in with yourself, lean on your support system, and explore the resources that work best for you.

If you ever feel like you’re in crisis or may harm yourself, please seek professional help immediately. There is strength in asking for help, and support is just a call or text away.

With care and support,

the Compassionate Librarian

Crafting Gratitude: Creative Ways to Say Thank You

Gratitude is a simple but powerful act that has the ability to transform our own outlook and the environment around us. Whether it’s thanking a coworker for their support, expressing appreciation to a family member, or even extending a kind word to a stranger, saying “thank you” can create a ripple effect of positivity that touches everyone involved.

In the busy, often demanding world of library work, it’s easy to get caught up in the rush of daily tasks. But taking a moment to say “thank you” to others can make all the difference. It fosters connection, builds morale, and reminds us of the value we each bring to our shared spaces.

The Impact of Gratitude

When we express gratitude, we:

• Build Stronger Relationships: A sincere “thank you” strengthens bonds and shows others that their efforts are seen and appreciated.
• Boost Morale: Gratitude creates a more positive atmosphere, making the workplace feel lighter and more supportive.
• Reduce Stress: Focusing on what we’re grateful for can shift our mindset, helping us feel more balanced and less overwhelmed.

Ideas for Small Thank-You Gestures

Incorporating gratitude into daily life doesn’t have to be elaborate or time-consuming. Here are some simple ways to spread kindness and positivity:

1. Leave a Note: A handwritten thank-you note on a coworker’s desk or a quick email of appreciation can brighten someone’s day.
2. Say It Out Loud: Take a moment to thank someone directly for their help or effort. Even a quick “Thanks for always being so helpful” can mean a lot.
3. Pay It Forward: Surprise a stranger by paying for their coffee, leaving a kind note in a library book, or donating to a cause in someone’s honor.
4. Keep a Gratitude Journal: Write down one thing you’re thankful for each day. Over time, it helps you focus on the good things, even on tough days.
5. Celebrate Small Wins: Thank your team or colleagues when a project wraps up, even for minor contributions—they all add up!

Gratitude in Action

I’ve seen firsthand how a simple gratitude can transform the library environment. One day, after a particularly hectic shift, I thanked a coworker for covering the front desk and helping out. Not only did it make them smile, but it also reminded me to make sure to notice the teamwork that makes our days run smoothly.

These small gestures, repeated over time, create a workplace culture where people feel valued and appreciated. And when people feel appreciated, they’re more motivated, kinder, and better able to weather challenges together.

Craft Ideas for Thank-You's

Here are a few fun and easy craft ideas to express your gratitude and appreciation:

1. Handmade Thank-You Cards

   • Use colorful cardstock, markers, or stamps to create personalized cards.
   • Add a meaningful note inside about why you appreciate them.
   • For an extra touch, include small details like pressed flowers or washi tape accents.

2. Gratitude Jars

   • Decorate a mason jar with ribbons, paint, or stickers.
   • Fill it with handwritten notes of appreciation or affirmations for the recipient to read when they need a boost.
   • Perfect for a coworker, mentor, or someone who has been a steady source of support.

3. DIY Bookmarks

   • Create bookmarks using sturdy paper or laminated designs.
   • Add a thoughtful message, a quote about gratitude, or even their favorite colors.
   • This is an especially great idea for fellow book lovers or patrons.

4. Mini Care Packages

   • Put together a small bundle of goodies, such as tea bags, chocolate, or a scented candle.
   • Include a note or tag that says, “Thank you for all you do.”
   • It’s an easy way to show appreciation in a tangible and thoughtful way.

5. Gratitude Wall or Bulletin Board

• Set up a gratitude space at work where everyone can pin thank-you notes to coworkers.
• Decorate it with colorful paper, inspirational quotes, or themes that reflect your library.

Crafting Gratitude Together

Gratitude crafts are a great way to practice mindfulness and creativity. Taking time to create something thoughtful allows you to slow down, focus on the positive, and enjoy the process of expressing your appreciation.

Why not challenge yourself to create one of these thank-you crafts this week? Whether it’s a handmade card, a small token, or a heartfelt note, your gesture of gratitude could make someone’s day brighter!

With care and creativity,
the Compassionate Librarian

The Benefits of Taking Your Lunch Break

In the fast-paced world of library work, it can be all too easy to skip your lunch break or spend it glued to your desk. There’s always another patron to help, a program to plan, or emails to answer. But here’s the truth: skipping your break doesn’t make you more productive—it makes you more exhausted. I've skipped my lunch break many times only to find myself feeling completely worn out and unable to focus by late afternoon. It is definitely not worth skipping. Taking your lunch break is a matter of self-care and a big necessity. We need a real, intentional break in the middle of our day which can help us reset, recharge, and refocus, making the rest of the day more manageable and enjoyable. 

Let’s explore why lunch breaks matter and how you can make the most of them.

Why Your Lunch Break Matters

1. Boosts Your Productivity: Stepping away from work, even for 30 minutes, helps your brain rest and recharge, making you more effective when you return.
2. Reduces Stress: Taking time for yourself, especially if you can step outside or do something enjoyable, lowers stress levels and improves overall mood.
3. Supports Physical Health: Eating mindfully and giving your body time to relax during lunch can improve digestion and prevent burnout.

How to Reclaim Your Lunch Break

Here are some simple strategies to ensure your lunch break becomes a moment of restoration, not just another item on your to-do list:

1. Step Outside

• Spending even a few minutes outdoors can work wonders. Fresh air, sunlight, and a change of scenery can help you feel more grounded and refreshed.
• If your library is in a busy area, find a nearby park, or even take a quick stroll around the building.

2. Eat Mindfully

• Instead of rushing through your meal or multitasking, take the time to enjoy your food.
• Put away screens, savor each bite, and focus on how your meal tastes and feels. Mindful eating not only enhances your lunch experience but also aids digestion and reduces stress.

3. Journal or Reflect

• Use part of your lunch break to jot down your thoughts, reflect on your day so far, or set intentions for the rest of it.
• A small notebook or a journaling app can be a great companion for clearing your mind and boosting creativity.

4. Engage in a Relaxing Activity

• Listen to your favorite music or podcast, read a few pages of a book, or do a quick meditation.
• Activities like these can help you recharge without feeling rushed or overwhelmed.

5. Socialize (only if it’s energizing for you)

• If you enjoy connecting with coworkers, invite a colleague to join you for lunch or a short walk. Sharing a break can foster camaraderie and make your day feel lighter.

6. Protect Your Break Time

• Set boundaries to ensure you actually take your break. Let coworkers know you’re unavailable during lunch, and avoid checking work emails or tasks.

Making It a Habit

Reclaiming your lunch break starts with prioritizing it. Add it to your schedule like any other important appointment. Remember, you deserve this time to care for yourself—it’s not a luxury, but a critical part of staying balanced and effective in your work.

Share Your Lunch Break Wins

Do you have a favorite way to spend your lunch break? Whether it’s a mindful walk, a delicious meal, or a few moments of quiet, I’d love to hear your tips and experiences in the comments!

With Care & Concern,
the Compassionate Librarian

Libraries Need to Step Up & Support Their Workers

I work in a public library, and while it’s a job I truly love, I’ve found it can sometimes be incredibly challenging, especially when working with unhoused patrons or those facing difficult circumstances. There have been days when the situations I encounter weigh heavily on me. I have so much compassion for these individuals, but there are times when I feel drained and overwhelmed, trying to navigate them to safety while also feeling responsible for their well-being because they are so vulnerable.

The experiences I have had helping unhoused patrons has made me reflect on what Libraries need to do to be more supportive for the staff who show up every day and pour their hearts into their work. 

Here are some practices that Libraries should provide for their workers. These come from my own experiences and through learning from others in the field:

1. Training for Staff

Professional development and training are essential in library work. Providing staff with training gives them the skills to approach challenging interactions with kindness and understanding. This can include:

• De-escalation techniques to handle tense or potentially unsafe situations.
• Trauma-informed care to better support patrons who may be experiencing crises.
• Active listening skills to truly hear and understand patron needs.
• Team building skills are very helpful as well. 

When staff feel prepared to manage tough interactions, it not only reduces their stress but also creates a more supportive environment for patrons.

2. Peer Support Groups

Working in a library, especially with vulnerable populations, can take an emotional toll. Peer support groups give staff a space to connect, vent, and share strategies for managing the challenges of the job. These groups:

• Create a judgment-free zone to discuss workplace stress.
• Provide validation and encouragement from coworkers who understand the struggles firsthand.
• Help staff feel less isolated and more supported.

Sometimes, just knowing someone else has been through a similar experience can make all the difference.

3. Clear Policies for Safety and Inclusion

Safety and inclusion go hand in hand. Having clear, consistently enforced policies helps staff feel secure and ensures patrons know what to expect. Some important policies to consider include:

• A zero-tolerance policy for harassment or violence toward staff or other patrons.
• Conflict resolution protocols that staff can easily follow in challenging situations.
• Inclusivity guidelines to ensure all patrons feel welcome, regardless of their background or circumstances.

These policies create a foundation of trust and mutual respect in the library.

4. Design Spaces with Safety & Support in Mind

The physical layout of a library can have a big impact on how safe and welcoming it feels. Some ideas include:

• Quiet zones where patrons can decompress without distractions.
• Comfortable staff break areas for much-needed downtime during busy shifts.
• Universal accessibility to ensure everyone, including those with disabilities, can fully access the library’s resources.
• Private areas where sensitive conversations or referrals can take place.

Even small changes, like adding soothing colors or natural lighting, can make a space feel more inviting.

5. Foster a Culture of Care

Library support should start from the top down. When leadership prioritizes staff well-being, it trickles down to create a more caring environment for everyone. Some ways to foster this culture include:

• Acknowledging and celebrating staff achievements.
• Encouraging breaks and mental health days without guilt.
• Checking in with staff regularly to see how they’re doing and what support they need.
• Offering flexibility wherever possible to support work-life balance.

When staff feel cared for, they’re better able to extend that care to patrons.

6. Finding Partners to Help & Support

Libraries don’t have to go it alone. Partnering with local organizations can provide staff and patrons with additional resources and support. Examples include:

• Hosting workshops on mental health or conflict resolution for staff and patrons.
• Providing resource guides or referrals for unhoused individuals.
• Partnering with social workers or mental health professionals for on-site assistance.

These partnerships can strengthen the library’s ability to serve its community while reducing the burden on staff.

7. Prioritize Self-Care for Staff

In the midst of serving our communities, it’s easy for library staff to forget to care for themselves. Yet self-care is essential. It helps us recharge, manage stress, and avoid burnout, especially when navigating the unique challenges of library work. Recognizing this, I am creating a self-care course tailored specifically for library workers. This course will e offered to ALA members as a free resource and will offer practical tools and strategies to help library workers prioritize their well-being while continuing to make a meaningful impact in their communities. 

Here are some ways that Libraries can encourage and support self-care:

• Offer Dedicated Self-Care Training: Provide courses and workshops focused on stress management, mindfulness, and work-life balance. (I’m currently designing a self-care course tailored specifically for library workers to serve as a resource for their well-being!)
• Encourage Breaks: Ensure staff feel supported in taking their full breaks without guilt or pressure.
• Create a Culture of Self-Care: Model self-care at all levels of leadership, so staff know it’s a priority, not an afterthought.
• Provide Mental Health Resources: Share information about local counselors, helplines, or stress-relief programs.

When staff practice self-care, they’re better equipped to support patrons and foster a positive, compassionate library environment.

Navigating Through Complex Challenges

Working in a library means navigating complex challenges, but it also means having the opportunity to create meaningful change. By focusing on empathy, safety, and support, we can make libraries more compassionate spaces for everyone, both staff and patrons.

What are some ways your library has fostered safety and compassion? I’d love to hear your ideas and experiences if you'd like to share.

With care and compassion,

the Compassionate Librarian

Self-Care for Library Workers

 I'm designing a new course called Self-Care for Library Workers! It's going to be such a great resource for anyone that works in a library. I can't wait to share the course with you. If you have any ideas you want to share with me, please feel to post in the comments.

All the best,

the Compassionate Librarian

Self-Care Routines for Better Life Balance

Let's talk about how to incorporate self-care into your day. If you work in a library, you know that it can sometimes be stressful. Starting a self-care routine can create a sense of balance and help you transition smoothly between work and personal life. Your routine doesn't have to be elaborate, just a few mindful minutes can help to make a big difference. Remember, by carving out intentional time for self-care, you're supporting your own well-being.

Morning Routines

Starting your day with intention can help you feel grounded and prepared for whatever challenges lie ahead. Here are some simple routines to incorporate into your morning:

1. A Morning Mantra

   • Begin your day with a phrase that inspires calm and focus, such as:
     "I am prepared for this day. I will approach challenges with compassion and patience."
   • Repeat it to yourself while sipping your morning coffee or tea to center your thoughts.

2. Stretch or Move Your Body

   • Take five minutes to stretch or do light exercises to release tension and energize your body. Even a short walk outside can help clear your mind.

3. Set Your Intention

   • Before heading to work, think about one positive goal for the day. It could be as simple as helping one patron with a smile or taking a mindful moment during a busy shift.

4. Gratitude Practice

   • Reflect on one thing you’re grateful for before starting your day. Gratitude can shift your mindset and set a positive tone.

Afternoon or Evening Routines 

Ending your day with a few moments of self-care can help you leave work behind and transition into relaxation mode:

1. A Quick Reflection

   • Spend a couple of minutes reflecting on your day. Ask yourself:
     • What went well today?
     • What am I proud of?
     • What can I let go of?
   • This allows you to celebrate small wins and release stress.

2. Unplug and Reset

   • Avoid checking work emails or messages once your shift ends. Create a boundary between work and personal time to recharge fully.

3. Evening Routine of Gratitude

   • Write down one or two things you’re grateful for from your day, such as a kind word from a coworker or a successful program.

4. Relaxation Practice

   • Engage in an activity that helps you unwind: reading, meditating, journaling, or enjoying a warm cup of herbal tea.

Your Personal Self-Care Routine

Everyone’s needs are different, so these routines can be adapted to fit your lifestyle and preferences. The key is to create moments that allow you to connect with yourself and transition mindfully between work and personal life. These small acts of self-care are investments in your well-being, helping you stay balanced and resilient in the face of the unique challenges of library work.

Do you have any self-care routines you have incorporated in to your daily life? I’d love to hear about it in the comments!

With care,
The Compassionate Librarian

Celebrating the Heart of Library Work

I always say you never know what a day at the library will bring. Some days, it feels like we’re navigating a storm—rushing to put out fires, managing long lines at the desk, and juggling the many unexpected challenges that come our way. With all of that, there are many wonderful moments that remind us why we’re here, the moments that make all the hard work feel worthwhile.

I’ll never forget one particularly busy day. There were patrons lined up out the door. The phone wouldn’t stop ringing, the printer was broken, and a frustrated patron let me know in no uncertain terms just how upset they were about the situation. By the end of my shift, I felt drained and overwhelmed, questioning myself on why I do this work.

Just as I was wrapping up my day, something remarkable happened. A teen patron I had helped earlier that week returned to the library. She was clutching the book I had helped her pick out. When she saw me she had the biggest smile. She told me how much she loved the book and that it had inspired her to start writing a story of her own. That small interaction completely made my day!

Finding Joy in Small Moments

Helping people is really the heart of library work: the connections we make and the lives we touch. All in the middle of a chaotic day. This really breaks through the noise and reminds me why I do what I do.

I’ve also found immense joy in mentoring new librarians. Recently, I worked with a new staff member who was eager but nervous about their first few weeks on the job. I offered guidance on how to manage tough patron interactions, shared tips for staying organized, and how to navigate the reference desk, I also told them to contact me if they needed anything. Seeing their confidence grow over time was incredibly rewarding. It was a strong reminder of how our work goes beyond books and services.

Balancing the Highs and Lows

Library work can be challenging, but those moments of connection, inspiration, and growth are what keep us going. Whether it’s helping a patron find the information they need, inspiring someone to try something new, or finding resources for an unhoused patron, these small victories remind us of the profound impact libraries have on people’s lives.

A Celebration of Purpose

The heart of library work isn’t in the policies, the systems, or the endless tasks we manage. It’s in the stories—the ones we help others create and the ones we create for ourselves through the connections we make.

So, on those tough days, when it feels like everything is going wrong, I try to hold on to those moments of joy. They’re small, but they’re mighty, and they make all the difference.

What are the moments that remind you of why you love library work? I’d love to hear your stories.

With joy and gratitude,
The Compassionate Librarian

Realistic Self-Care For Library Life

Let’s face it, working in a library isn’t always the peaceful experience people imagine. Some days test us more than others, especially when we’re juggling multiple tasks and difficult patrons. Back in 2021, my library faced one of the toughest periods after the pandemic. We had a large influx of emotionally challenged patrons and unhoused individuals facing significant difficulties and each day presented new challenges. To make even more compounded we had no support from our community leaders or from our library admin. We felt like we were alone on an island trying to survive. 

What's even harder is that as library staff, we often strive to offer compassion and understanding, but the emotional toll it can take on us is undeniable. I’ll never forget one particularly stressful incident when a patron, overwhelmed by their own frustrations, screamed obscenities at me and called me horrible names. It left me feeling shaken and drained for days. What was worse is that it affected me at home too and I retreated inside myself. It was then that I realized I needed to do something to regroup because  I knew that I wasn't the only one that was feeling overwhelmed at my library and other staff were finding it difficult to manage stressful situations as well. I found a quiet corner in the break room, took a comfy chair, bought some fuzzy blankets and comfy pillows. I added a teapot with an assortment of tea and a small waterfall for a peaceful sound. The last thing I did was put up a screen for privacy. I named this comfy peaceful corner the Zen Den. I then offered staff the option to take short breaks and made a world of difference. It gave everyone the reset they needed to finish their shifts with a clear head and a calmer demeanor.  This experience was the spark for creating something more intentional for myself and my team. Creating a dedicated space where staff can take a moment to decompress after challenging interactions has made a huge difference in staff's happiness and morale. 

The Zen Den is a little oasis in our break room designed for moments just like these. It’s a space where staff can retreat during their break or after a tough interaction with a patron. Whether it’s to enjoy a cup of tea, sit quietly, or simply take a breath, the Zen Den offers a place to rest and recharge. Since its creation, the space has been incredibly well-received. Staff members often share how much they appreciate having this comforting nook to help them navigate the more difficult moments of library life.

What I’ve learned is that self-care doesn’t have to be elaborate or time-consuming. Even five minutes of stepping away, breathing deeply, or finding a moment of calm can make a significant difference. It’s about giving yourself permission to pause and reset when you need it most.

Things that I've learned over the years of working in a public library is that if you’re having a tough day, try these simple self-care strategies:

1. Step Away: Take a few minutes to leave the situation, even if it’s just to grab some water or step outside for fresh air.

2. Breathe: Practice deep breathing—inhale for four counts, hold for four counts, and exhale for four counts.

3. Find Comfort: Keep something soothing nearby, like a favorite tea, a stress ball, or even a calming app on your phone.

4. Create Your Own Zen Den: If possible, set up a small calming space at work where you and your colleagues can decompress.

Remember, small actions can make a big difference. When we take care of ourselves, we’re better equipped to take care of others—whether they’re our patrons or our teammates. 

Do you have some self-care practices that you use at your library? Share your thoughts in the comments. I’d love to hear your ideas.

With love & care,
the Compassionate Librarian

Compassion Fatigue in Library Work: Recognizing It and Reclaiming Your Energy

Compassion Fatigue: Running on Empty

I'd like to share a little about compassion fatigue because I have a lot of experience working in a public library with many different community member and that includes unhoused patrons. It can sometimes be very difficult to balance out your work and your internal feelings on helping others. I always say that library work has many rewards, but it can also take a lot out of you and for a variety of different reasons. We are continually pouring our hearts into serving our communities and unfortunately when we over do it, compassion fatigue can sneak up when we least expect it. It can sometimes be hard to detect though, and you might think it's just burnout, but compassion fatigue is a bit heavier in your soul—a lingering weariness so to speak that stems from consistently giving so much of ourselves to others, but as I mentioned in another post, you can pour from an empty cup, so you really need to be aware of how you are feeling and the signs to look for. 

What is Compassion Fatigue?

So, let's dive into this and start to unpack what compassion fatigue is all about. Compassion fatigue is the physical, emotional, and mental exhaustion that comes from caring for others, especially in emotionally challenging environments. It’s very common among library staff who support vulnerable populations, manage high-stress interactions, or carry the weight of their community’s needs.

Signs of Compassion Fatigue:

• Feeling emotionally drained or detached.
• A sense of dread when going to work.
• Physical symptoms like fatigue or headaches.
• Difficulty finding joy in the work you once loved.

How I Began to Heal

I’ve experienced compassion fatigue firsthand, and it’s not easy to admit when you’re struggling. There was a time when I felt utterly depleted after dealing with stressful situations, compounded by the demands of daily library work. What helped me was taking small, intentional steps to prioritize my well-being:

1. Acknowledging the Struggle:
   The first step was recognizing that what I was feeling wasn’t weakness—it's hard to do this, but I had to understand that it was a natural response to prolonged emotional stress.

2. Setting Boundaries:
   I learned to say no to tasks that exceeded my capacity and to create space for myself, even if just for a few minutes during the workday.

3. Seeking Support:
   Talking to colleagues who understood the challenges of library work was incredibly validating. Sometimes, just knowing you’re not alone can make all the difference.

4. Rediscovering Joy:
   I made it a point to focus on the small moments that brought me happiness, like a kind word from a patron or the satisfaction of organizing a new display.

Reclaiming Your Energy

If you feel like you are going through compassion fatigue, here are some steps to help you heal:

• Pause and Reflect:
  Take time to acknowledge how you’re feeling without judgment. Journaling can help you process emotions and identify what’s causing stress.

• Practice Restorative Activities:
  Whether it’s yoga, reading, or taking a walk in nature, find activities that help you recharge. Even small moments of rest can make a big difference.

• Focus on What You Can Control:
  Shift your energy toward things you can positively influence and let go of what’s beyond your control.

• Celebrate Small Wins:
  Remember the positive impact of your work. Reflect on the lives you’ve touched and the difference you make every day.

Remember, taking care of yourself is an act of strength. Compassion fatigue doesn’t diminish the incredible work you do—it’s a reminder to show yourself the same care you give to others. And please always seek mental health help or reach out to professionals if needed. 

What are your experiences with compassion fatigue and how did you manage or get through it? I'd love to hear from you. Please hare your thoughts in the comments.

Take care,

the Compassionate Librarian

What is Self-Care and Why We Need It

When you think of the term self-care, what comes to mind? For many, it might evoke images of bubble baths, yoga sessions, or a spa day—and while those are great examples, self-care goes far beyond especially if you are experiencing stressors in your work or in your personal lives.

At its core, self-care is about intentionally taking steps to nurture your mental, emotional, and physical well-being. With my holistic health background, I'd call that mind, body, & spirit. It goes a little bit further than that for those of us who are in the field of library work. I'll say this from my direct experiencing working with the public, managing incidents and disruptions daily, and experiencing compassion fatigue, self-care is a necessity.

Library staff often carry the weight of compassion fatigue, the demands of helping diverse communities, and the mental strain of navigating tough days. Without self-care, it’s easy to burn out and feel overwhelmed.

If we look at the many ways that we can utilize self-care, we can see that it isn’t a one-size-fits-all. It can access a variety of different options to help ourselves such as:

• Setting boundaries with our time and energy

• Taking a mindful moment to breathe in the midst of a chaotic day

• Prioritizing rest and relaxation

• Practicing saying no every once in a while

• Trying not to over commit ourselves

• Finding joy in small and meaningful moments

Why do we need self-care? Because we literally can’t pour from an empty cup. When we take care of ourselves, we are preserving our own energy and well-being—and this helps us to be better equipped to serve our community, support our team, and show up fully for the work that we really do love.

Try this out for the next few weeks. When it comes to self-care if you are thinking “I don’t have time for this” try and change that thought to “I deserve this.” Because you need to take care of yourself and remember to refill your cup.

What are your thoughts on working in libraries and taking time for self-care? Share your thoughts in the comments I’d love to hear your perspective!

All the best,

the Compassionate Librarian

Welcome to The Compassionate Librarian: A Space for Self-Care and Support

 

Hello, and welcome to The Compassionate Librarian! I’m so glad you’re here. This blog is dedicated to exploring the connection of library work and self-care. Library work can be very rewarding, yet other times it can be overwhelming and sometimes even traumatic. Library work is often selfless and let's face it self-care for library staff is often forgotten or overlooked. I've been diving into the importance of self-care for library staff over the last year and have been wanting to share what I have found with anyone that wants to hear. I've created this blog to be an opening for library and self-care to come together as a whole. Whether you’re a seasoned librarian, just getting started in the field, a volunteer, library student, or just someone passionate about the transformative power of libraries, this is the space for you.

Libraries are incredible places, but working in one isn’t always easy. I guess I should tell you that I've been working in public libraries for twenty years now.  I'm also an educator and I started teaching library graduate students in 2020. I love teaching and sharing everything I have learned working in a public library and students really enjoy learning about practical applications in my classes. The libraries I have worked in have mostly been in socio-economically disadvantaged areas and I enjoy the work and it is very rewarding in many ways, yet it does have its drawbacks. Over the years, I’ve faced challenges that many of you may find familiar: the trauma of navigating difficult library patrons, working closely with unhoused patrons and the exhaustion of compassion burnout, and the frustration of pouring my heart into a project only to have my work go unseen and completely downplayed by upper management. There have been days when I left work feeling utterly drained and disjointed. And yet, there have also been moments of joy, connection, and fulfillment that remind me why I chose this path in the first place. 

This blog is my way of creating a community where we can acknowledge the hard days while celebrating the rewarding ones. It’s a space for sharing practical self-care strategies, reflecting on the meaningful work we do, and finding ways to support one another through it all. I’ll be posting realistic a variety of content—from quick self-care tips you can use on a busy day to personal stories that highlight the resilience and dedication it takes to thrive in this profession.

Above all, I want this to be a place where you feel seen and supported. Because let’s face it: library work is about so much more than books. It’s about people, communities, and creating spaces where everyone feels welcome. And to do that, we need to take care of ourselves too.

I’d love to hear from you as we embark on this journey together. What’s one thing you do for self-care that helps you through challenging days? Share your thoughts in the comments or connect with me directly. Let’s start a conversation and build a compassionate community together.

Thank you for being here. I’m excited to share this journey with you.

Warmly,
Kimberli Buckley AKA the Compassionate Librarian